Customer Success, Renewals Representative at Blackbaud in Remote

Summary: Blackbaud is a company that powers social impact through purpose-driven technology and responsible AI. They are seeking a Customer Success, Renewals Representative to manage the renewal process for customers, ensuring timely communication and collaboration with teams to enhance customer experience and retention. Responsibilities: - Managing a seamless, on‑time renewal process for customers - Ensuring customers approaching usage thresholds are informed in advance - Leading the renewal cycle across all subscriptions, maintenance, Professional Services, and Managed Services - Partnering with the Sales team on strategic renewals and up‑sell opportunities - Managing a predictable renewal workflow by engaging customer decision makers 4–6 months before renewal dates - Proactively negotiating renewals when needed, with careful attention to any accounts that may be at risk Required Qualifications: - Communicates openly and candidly across all levels of the organization - Demonstrates exceptional capability when working with executives and senior leadership - Acts as a stabilizing, calming presence during high-pressure or crisis situations, providing direction and clarity for others - Quickly identifies the significance of information and makes insightful, strategic decisions - Builds strong, trusted, long-term relationships with customers - Communicates complex concepts with clarity, tailoring tone and format to the audience - Takes timely and strategic action to guide groups and organizations toward effective collaboration - Handles sensitive or difficult external situations professionally, shifting potentially negative interactions toward positive outcomes for Blackbaud - Thinks broadly and strategically, considering all variables that could impact future success - Ensures alignment and understanding of mission, goals, and priorities across teams Required Skills: Calmness under Pressure, Strategic Thinking, Decision Making Benefits: Medical, dental, and vision insurance, Remote-flexible workforce, Wellness Programs, 401(k) program with employer match, Flexible paid time off, Generous Parental Leave, Donations for Doers, Pet insurance, legal and identity protection, Tuition reimbursement program