Social Media & Community Manager at Bjak in Malaysia

Build Engagement. Grow Communities. Strengthen Brand Trust. ABOUT BJAK We build superior application platforms globally with the mission of creating successful businesses while contributing positively to society by making it more efficient. We developed the first and leading insurance platform in Southeast Asia to digitize the insurance industry. The platform currently serves over 8 million users across the region. We are continuing our mission by building new, superior applications in emerging use cases as applications become increasingly integrated with AI. Our team is densely talented, highly motivated, and focused on engineering and product excellence within a very flat organization. All members are expected to be hands-on and to contribute directly to the company’s mission. WHAT WE’RE LOOKING FOR We’re looking for a Social Media & Community Manager who is creative, hands-on, and data-driven to manage BJAK’s day-to-day social media presence and online communities. This role focuses on executing social strategies, growing engaged communities, driving organic performance, and maintaining a strong, authentic brand voice across platforms. You will work closely with Marketing, Brand, PR, and Customer Support teams to ensure consistent and impactful communication. WHAT YOU’LL DO Social Media & Community Execution - Execute BJAK’s social media and community strategy across key platforms, including Instagram, TikTok, YouTube, X (Twitter), LinkedIn, Facebook, and emerging channels. - Manage daily content publishing, scheduling, and optimization to ensure consistency and platform relevance. - Actively engage with audiences by responding to comments, messages, and community discussions in a timely and on-brand manner. - Build and nurture BJAK’s online communities to drive trust, loyalty, and advocacy. Content & Organic Growth - Collaborate with copywriters, designers, and video teams to deliver high-quality, platform-native content. - Identify trends, formats, and cultural moments to drive organic growth and engagement. - Support storytelling initiatives that humanize BJAK’s brand and simplify complex financial topics for mass audiences. Performance & Analytics - Track and monitor social media performance on a daily and weekly basis. - Analyze engagement, reach, growth, and sentiment to identify insights and improvement opportunities. - Prepare regular performance reports and recommendations to optimize future content and campaigns. Campaign & Cross-Functional Collaboration - Support integrated marketing campaigns, product launches, and brand initiatives on social platforms. - Work closely with Marketing, Brand, PR, and Product teams to align messaging and execution. - Coordinate with influencers, creators, or agency partners when required. Reputation & Customer Engagement - Monitor brand mentions, comments, and conversations to protect BJAK’s online reputation. - Coordinate with Customer Support teams to address customer inquiries and complaints on social platforms. - Escalate potential issues or sensitive conversations in a timely and professional manner. THE RIGHT FIT HAS - Bachelor’s degree in Marketing, Communications, or a related field. - 3–6+ years of experience in social media management, community management, or digital marketing. - Hands-on experience managing brand or corporate social media accounts. - Strong understanding of social media platforms, content trends, and analytics tools. - Excellent communication and storytelling skills. - Organized, detail-oriented, and able to manage multiple priorities in a fast-paced environment. - Comfortable working collaboratively while owning execution independently. WHY JOIN BJAK - Competitive remuneration - High-impact role with regional exposure - Fast-growing tech-driven company - Collaborative and supportive team culture - Flat structure — ideas and execution matter - Opportunity to grow into a regional or strategic role over time