Membership Sales Ambassador at BJ's Wholesale Club in Bowie, MD

Summary: BJ’s Wholesale Club is a leading retail organization with a commitment to providing excellent member service. The Membership Sales Ambassador is responsible for executing membership acquisition strategies, renewing memberships, and addressing customer inquiries while ensuring a positive shopping experience. Responsibilities: - Promotes the BJ’s value proposition regarding acquisition, retention, perks, and the Member experience - Converts potential members by actively and effectively pitching all membership programs in accordance with company policies and practices - Sells BJ’s membership products to potential new and existing members with high energy and determination - Drives toward goal achievement, defined by business established benchmarks and results - Exhibits clear understanding of all BJ’s Membership options, and Co-Brand credit card - Delivers superior customer service to Members by serving as a first line point-of-contact regarding membership, credit card applications, general questions, issues, merchandise returns, exchanges, product look up, and pick-ups - Follows tax exempt/resale membership policies in regard to the retention processes and procedures, including monitoring membership renewals and tax-exempt/resale status - Resolves Member concerns in a courteous and timely manner. Escalates issues to PIC and MOD when necessary - Assists with BOPIC (Buy Online and Pick Up In Club) orders for members - Maintains all club policies and procedures - Performs other duties as assigned, including working in other departments as needed - Regular, predictable, full attendance is an essential function of this job Required Qualifications: - Results driven with proven success in goal achievement Preferred Qualifications: - Prior front line/customer service or previous sales experience - Basic math skills - Computer proficiency Required Skills: Membership Sales, Credit Card Applications, Tax Exempt/Resale Membership Policies Benefits: Weekly Pay: Get paid every week so that you can manage your money on your terms., Free BJ’s Memberships: Enjoy a complimentary The Club Card Membership, plus a free Supplemental Membership for someone in your household.*, Generous Paid Time Off: Take the time you need with vacation, personal, sick days, holidays, bereavement, and jury duty leave.*, Flexible and Affordable Health Benefits: Choose from three medical plans, and access optional dental, vision, Health Savings Account (HSA), and flexible spending account options to fit your lifestyle.*, 401(k) Retirement Savings Plan: Build your financial future with a company match (available to team members 18 and older).*, Employee Stock Purchase Plan:  Accumulate funds through after-tax payroll deductions that can be used to purchase shares of BJ’s common stock at a 15% discount.*