3PL Officer at bitMARTe in Port Harcourt

JOB PROFILE: 3PL OFFICER

Job Summary

The 3PL Officer is responsible for supervising the work activity and service delivery of the 3PLs (Delivery Companies) serving bitMARTe. He /She must be able to manage people and resolve problems in a timely manner. He/ she is responsible for building cordial relationship between 3PLs and bitMARTe. He/she shall ensure that the 3PL abides by our business ethics and perform its duties in such a diligent manner as to meet our business objectives.

EXPERIENCE AND QUALIFICATIONS

· Must have a minimum of five (5) years of experience in Fleet management

· Must be a peoples’ person with passion for excellence and timely delivery.

· 2+ years of experience in customer experience issue resolution

· A first degree in Logistics or Transport management will be an advantage

· Flexible to work with people from different backgrounds

· Clear understanding of Transportation Logistics network management, Retail or Customer Service processes and priorities

· Strong knowledge of excel and Google Sheets.

KEY TASKS AND RESPONSIBILITIES

· Monitor, anticipate, and resolve challenges that can disrupt fleet performance.

· Manage real time fleet issues; ensures prompt resolutions.

· Give a structured and actionable daily feedback to the 3PL Supervisor

· Responsible for retention of riders and creating a happy atmosphere amongst the riders.

· Manage the relationship between the organization and the riders

· Quarterback all activities in the department and ensure end-to-end quality assurance and business satisfaction.

· Receive and review invoices before submission to the 3PL Supervisor

· Recommend addition of other 3PL partner to the existing base monthly.

· Participate in the review of 3PL monthly assessment

· Provide support to the 3PL Supervisor in training and onboarding of the new 3PL.

· Ensures that the 3PL personnel are resourced and positioned at the agreed locations daily to handle the delivery tasks of the day.

· Conducts spot checks of 3PLs readiness to meet the delivery needs of the day, periodically during each day.

Competencies to be kept current:

· Must be able to take initiatives and have excellent communication skills.

· Strong leadership skills, business sense and strategic thinker

· Excellent communicator has self-confidence and an ability to effectively communicate at multiple levels with sub departments of bitMARTe, operations, finance, and Group Support Services.

· Commitment to continuous improvement and comfortable performing in an evolving work environment.

· Interpersonal skills: High collaboration with others; Managing Change; Negotiating; Communication

· Must have good management skills and possess strategic and analytical thinking ability

· High level knowledge of transportation, logistics and supply chain concepts

· Proven ability to work in a high-volume shipping, receiving, and inventory control environment.

· Excellent organization and time management skills

· Ability to analyze and resolve problems quickly and independently.

· Strong verbal and written communication skills that clearly convey information and ideas

· Strong interpersonal skills and the ability to build relationships both internally and externally.

· Excellent negotiation skills

· Must be Analytical and structured and be able to influence change

· A positive attitude and a strong driver of initiatives.

Behavior:

• Ability to demonstrate principled leadership with sound business ethics and consistency with principles, values, and behavior
• Complies with applicable company policies including but not limited to finance, personnel and QHSE.

Apply here: https://forms.gle/DPxtbaNzamKzvyGj9

Work Location: In person