IT Desktop Engineer at Bitdeer in Austin, TX

Bitdeer is a world-leading technology company for Bitcoin mining and AI cloud.

Bitdeer is committed to providing comprehensive Bitcoin mining solutions for its customers. Apart from designing industry-leading ASIC chips and manufacturing mining rigs, the Group handles complex processes involved in computing across the value chain. This includes equipment procurement, transport logistics, datacenter design and construction, equipment management, and network and facility operations. Bitdeer also offers advanced cloud capabilities to customers with a high demand for artificial intelligence.

Headquartered in Singapore, Bitdeer operates globally with a diversified 3 GW energy portfolio, and deploys Bitcoin mining and HPC datacenters in the United States, Bhutan, Norway, Canada, Malaysia, and Ethiopia

Job Summary:

Bitdeer is seeking a proactive IT Desktop Engineer to provide high-quality technical support to our global team. The ideal candidate should excel in troubleshooting, maintaining IT infrastructure, and ensuring a seamless end-user experience. While the primary focus is support, candidates with scripting and coding skills to improve workflow efficiency will be prioritized.

Job Responsibilities:

• Provide daily maintenance, installation, configuration, and troubleshooting for IT equipment, including video systems, laptops, and printers.
• Promptly respond to global employee service requests via email and ticketing systems (ServiceNow/Jira), maintaining ≤24hr SLA compliance.
• Install, configure, and upgrade operating systems, common office software, and mobile applications.
• Administer and maintain Unified Endpoint Management (UEM) platforms (e.g., Intune, Jamf) for software deployment, patch management, and device configuration.
• Utilize scripting (PowerShell, Bash, etc.) to streamline repetitive tasks and manage system configurations.
• Create KB articles and conduct user training sessions on IT best practices.
• Assist the IT team with other daily tasks and global infrastructure projects.

Job Requirements:

• Bachelor's degree in computer-related fields preferred.
• 1+ years of IT desktop support or related experience.
• [Priority] Strong proficiency in scripting (PowerShell or Bash) to solve real-world problems and automate basic tasks.
• Expert in Windows environment: AD, Bitlocker, WIM imaging, and GPO management.
• Intermediate macOS troubleshooting skills (Keychain, FileVault, MDM enrollment).
• Solid understanding of networking fundamentals: TCP/IP, VLAN, VPN.
• Proven ability to learn new technologies and concepts quickly.
• Excellent communication skills with the ability to explain technical concepts to non-technical users.

Preferred Qualifications:

• Mandarin proficiency
• Familiarity with Python or experience interacting with APIs is a significant advantage.

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Bitdeer is committed to providing equal employment opportunities in accordance with country, state, and local laws. Bitdeer does not discriminate against employees or applicants based on conditions such as race, colour, gender identity and/or expression, sexual orientation, marital and/or parental status, religion, political opinion, nationality, ethnic background or social origin, social status, disability, age, indigenous status, and union.