Switchboard Operator / Communications… at BioMatrix… · Plantation

Summary: BioMatrix Infusion Pharmacy is dedicated to reimagining infusion care to be more human and supportive. They are seeking a Switchboard Operator & Communications Coordinator who will serve as the central point of connection for patients, caregivers, and clinicians, ensuring a patient-first experience through accurate and timely communication. Responsibilities: - Serve as the primary communications hub for LUX Infusion Ambulatory Infusion Clinics, ensuring a professional and patient‑centered caller experience - Answer, screen, route, and document calls accurately and efficiently using multi‑line phone systems - Collaborate closely with intake, nursing, scheduling, clinic operations, IT, and other support teams - Provide general information to callers, such as clinic hours, locations, and service guidance, following approved protocols - Take clear, complete messages and ensure time‑sensitive or urgent information is escalated appropriately - Recognize and follow defined escalation procedures for urgent, sensitive, or patient‑impacting calls - Support emergency and on‑call communication processes as needed - Maintain accurate call logs, message documentation, and internal directories - Bring calm, professionalism, and reliability to high‑volume, fast‑paced communication environments - Identify opportunities to improve communication workflows and support a seamless clinic experience - Support administrative and coordination needs for clinic operations and special projects as requested Required Qualifications: - Deep care about how communication impacts patients, caregivers, and care teams - Clear, professional verbal communication skills and attention to detail - Strong ownership and accountability for accurate routing, documentation, and follow‑through - Comfort handling high call volumes while staying calm and compassionate - Ability to maintain confidentiality and follow HIPAA and privacy standards - Willingness to learn systems, workflows, and escalation protocols in a healthcare environment - A desire to be part of a collaborative team that values empathy, reliability, and high standards Required Skills: Multi-line phone systems, Call routing and documentation, HIPAA compliance, Escalation procedures, Calmness under pressure, Compassion, Professional verbal communication