Software Support Engineer I at bioMérieux in Salt Lake City, UT

Summary: bioMérieux is a company that develops and provides diagnostic solutions. They are seeking a Software Support Engineer I to support end-users of their internal software products, troubleshoot issues, and collaborate with various departments to enhance software performance. Responsibilities: - Support the end users of bioMerieux's internal software products through troubleshooting and resolution skills - Understand applicable enterprise systems used by bioMerieux - Understand company core technologies - Communicate and collaborate inside of and across departments - Participate effectively in end-users’ discussions related to software improvement - Work with peers to share skills and solve problems - Foster a collaborative and cooperative work environment - Create/edit knowledge base articles related to common issues - Continually update technical knowledge and skills - Perform all work in compliance with company policy and within the guidelines of the company's Quality System - Perform other duties as assigned Required Qualifications: - Bachelor degree required in Computer Science or Information Technology with no experience - OR HS Diploma/GED and 4 years of experience in a supporting role for manufacturing, software, or information technology environment - Ability to remain in stationary position, either sitting or standing, for prolonged periods - Ability to wear PPE correctly most of the day in a clean room Preferred Qualifications: - Experience in supporting role for manufacturing, software or information technology environment - Experience with SQL Required Skills: SQL Important Skills: Computer Science degree, Information Technology degree Nice-to-Have Skills: Digital literacy, MS Office Benefits: A choice of medical (including prescription), dental, and vision plans providing nationwide coverage and telemedicine options, Company-Provided Life and Accidental Death Insurance, Short and Long-Term Disability Insurance, Retirement Plan including a generous non-discretionary employer contribution and employer match., Adoption Assistance, Wellness Programs, Employee Assistance Program, Commuter Benefits, Various voluntary benefit offerings, Discount programs, Parental leaves