Manager, Field Medical Operations at Biogen in Cambridge, MA

Manager, Field Medical Operations Location: Cambridge, MA About this Role The Manager, Field Medical Operations, serves as the operational backbone for the North America Field Medical organization. This role sits at the intersection of Field Medical, Medical Excellence, IT/CRM, and Analytics, ensuring seamless operational execution, scalable processes, and timely issue resolution. This individual will lead the intake, prioritization, and resolution of Field Medical systems and operational issues, while driving continuous improvement, compliance, and operational readiness to meet current and future business needs. The role requires a proactive, self-starting professional who can partner effectively with both business and technical stakeholders. Key Responsibilities Own and manage the Field Medical operational and systems issue intake, triage, prioritization, execution, and close-out processes. Serve as the central point of accountability for Field Medical Operations and Systems-related issues, ensuring timely and effective resolution. Identify trends, root causes, and potential compliance risks to inform long-term operational solutions. Design, optimize, and standardize operational workflows, SOPs, playbooks, and governance models. Maintain audit-ready documentation to support consistent and compliant field execution. Contribute to the development of the Field Medical Operations roadmap and governance frameworks. Lead and facilitate cross-functional working groups in collaboration with Medical Excellence, IT/CRM, and other stakeholders. Partner with IT/CRM teams to translate business and operational requirements into user stories, test cases, and UAT scenarios. Collaborate with Analytics teams to interpret operational trends and ensure data quality for reporting and insights. Develop and deliver training materials, job aids, and change management initiatives to drive system and process adoption. Support operational readiness for therapeutic area launches and the deployment of new field capabilities. Required Qualifications Bachelor’s degree in a scientific, technical, or business discipline, or equivalent experience. 8+ years of experience in Medical Affairs and/or Commercial Operations within the biotech or pharmaceutical industry. Demonstrated experience in issue and backlog management, UAT/validation execution, and change or release communications. Strong working knowledge of Field Medical technologies, including Veeva CRM, Veeva Vault, Align, and related platforms. Proven ability to design and own operational workflows, including intake and prioritization models. Experience developing and maintaining SOPs, playbooks, and operational documentation. Strong stakeholder management skills across Medical Operations, Medical Excellence, Compliance, and IT/CRM. Excellent written, verbal, and executive-level communication skills. Preferred Qualifications Experience serving as a business process owner or subject matter expert for Field Medical systems. Experience supporting Field Medical operational readiness during therapeutic area launches. Familiarity with external engagements, contracting workflows, medical insights, medical inquiries, and CRM-enabled field processes. Working knowledge of compliance requirements and documentation standards for Field Medical activities. Experience with continuous improvement methodologies such as Agile or Lean. Job Level: Management Additional Information The base compensation range for this role is: $118,000.00-$158,000.00 Base salary offered is determined through an analytical approach utilizing a combination of factors including, but not limited to, relevant skills & experience, job location, and internal equity. Regular employees are eligible to receive both short term and long-term incentives, including cash bonus and equity incentive opportunities, designed to reward recent achievements and recognize your future potential based on individual, business unit and company performance. In addition to compensation, Biogen offers a full and highly competitive range of benefits designed to support our employees’ and their families physical, financial, emotional, and social well-being; including, but not limited to: Medical, Dental, Vision, & Life insurances Fitness & Wellness programs including a fitness reimbursement Short- and Long-Term Disability insurance A minimum of 15 days of paid vacation and an additional end-of-year shutdown time off (Dec 26-Dec 31) Up to 12 company paid holidays + 3 paid days off for Personal Significance 80 hours of sick time per calendar year Paid Maternity and Parental Leave benefit 401(k) program participation with company matched contributions Employee stock purchase plan Tuition reimbursement of up to $10,000 per calendar year Employee Resource Groups participation Why Biogen? We are a global team with a commitment to excellence, and a pioneering spirit. As a mid-sized biotechnology company, we provide the stability and resources of a well-established business while fostering an environment where individual contributions make a significant impact. Our team encompasses some of the most talented and passionate achievers who have unparalleled opportunities for learning, growth, and expanding their skills. Above all, we work together to deliver life-changing medicines, with every role playing a vital part in our mission. Caring Deeply. Achieving Excellence. Changing Lives. At Biogen, we are committed to building on our culture of inclusion and belonging that reflects the communities where we operate and the patients we serve. We know that diverse backgrounds, cultures, and perspectives make us a stronger and more innovative company, and we are focused on building teams where every employee feels empowered and inspired.Read onto learn more about our DE&I efforts. All qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, sexual orientation, marital status, race, color, national origin, ancestry, ethnicity, religion, age, veteran status, disability, genetic information or any other basis protected by federal, state or local law. Biogen is an E-Verify Employer in the United States.