Intern, IT Generalist at BioCryst… · Birmingham

Summary: BioCryst Pharmaceuticals, Inc. is dedicated to improving the lives of people with rare diseases through innovative medicines. The IT Generalist Intern will support the Service Desk Team by providing on-site IT support, managing service requests, and enhancing the overall IT experience within the company. Responsibilities: - Provide on-site support to owners by responding to incoming requests in a timely manner, resolving issues to completion and ensuring employee satisfaction - Focus on delivering a "High Touch", wherein the support is proactive, when possible, personal, and effective - Create and maintain incidents and service requests in the IT Service Management tool - Manage time and priorities effectively across projects, tickets, and other requests - Analyze trends with service and provide relevant reports to stakeholders - Operates within the IT Department's defined processes and procedures, Service Level Agreements (SLAs), and company Standard Operating Procedures (SOPs) - Identify trends in service issues and rapidly provide solutions - Take ownership of issues and see them through to completion - Escalate issues to an appropriate internal or external team - Communicate with an internal and external team, both as a collaborator and as a subject matter expert - Exposure to virtual reality (VR) software and hardware - Provide enterprise applications support including but not limited to Microsoft Office, Adobe, Zoom, and Teams - Support Security operations and reporting - Support data aggregation and reporting of IT and Security operational activities - Ability to report to senior leadership on activities and projects related to their internship - Provide support for lab hardware and software - Provide support for on-site hardware (peripherals and user endpoints) - Provide support for on-site meetings (hardware setup and configuration) - Audiovisual (AV) support for company meetings and videos - Perform other job duties as assigned with high professionalism, congeniality, and flexibility Required Qualifications: - Working towards a bachelor's degree in information systems, Information Technology, Computer Science or related discipline with a minimum 3.0 GPA - Upper-class late Junior or Senior year are strongly preferred - Exceptional written and verbal communicator - Ability to be flexible and adjust quickly as priorities change - Team player who is willing to flex outside the prescribed role - Proficient in Microsoft Office Suite - Proficiency in relevant software or tools (if applicable) - Must be in proximity to the Discovery center Birmingham/BHM office: on-site presence required for support, meetings and intern program activities Required Skills: IT Service Management, Microsoft Office Suite Important Skills: Data aggregation, Security operations Nice-to-Have Skills: Exceptional communicator