Customer Success and Supply Chain Operations at Bingltd in Remote

DETAILED SCOPE OF WORK A. Customer Communication & Support (Top Priority)

• Primary Liaison: Act as the first point of contact for all customer inquiries regarding order status, shipping updates, and technical questions.
• Proactive Updates: Maintain a consistent communication loop. You are responsible for sending regular "Order Progress Reports" to clients without waiting for them to ask.
• Problem Resolution: In the event of production delays or logistics issues, you must professionally communicate the situation to the client and provide viable alternative solutions.
• Expectation Management: Ensure that clients have realistic timelines and that all commitments made regarding delivery or quality are met.

B. Strategic Sourcing & Order Management

• Sourcing: Research and audit high-quality timber/furniture suppliers. Negotiate pricing and manage formal quotations to ensure cost-effectiveness.
• PO Management: Process Purchase Orders (POs) with factories and strictly monitor production schedules to ensure 100% on-time completion.
• Financial Tracking: Monitor and track payment milestones for suppliers and service providers to ensure zero interruptions in the supply chain.

C. Logistics & Export Documentation (US Market)

• Forwarding & Booking: Coordinate with freight forwarders to secure space and competitive rates for US-bound shipments.
• Compliance & Documentation: Prepare and verify complete shipping sets (Invoice, PL, BL, CO).
• Critical: Ensure all documentation strictly adheres to US Customs regulations and Lacey Act requirements.
• System Integrity: Maintain and update the Visco software system daily. Ensure that the digital data accurately reflects the physical movement of goods.