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Account Manager - VIP Clients (APAC) at Binance · Hanoi
Skills
Job Description
Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by 300+ million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.
Binance is looking for an experienced professional from the crypto industry to provide account coverage and support the growth of the business. This role will leverage relationship development and account management skills, combined with the production knowledge of Binance platform and trading to help clients grow their business operation in Binance. This role will help to join the individual client’s growth needs with the business development of Binance and its VIP market. The role will also help Binance to build better production solutions for VIP clients.
Responsibilities
Serve as the primary relationship manager for a portfolio of VIP clients, delivering a highly responsive, personalized, and best-in-class client experience across Binance’s ecosystem.
Build strong one-on-one relationships with clients by understanding their trading behaviors, business needs, and service expectations, while providing tailored support and account management to drive long-term engagement and loyalty.
Maintain high availability and responsiveness to support clients in a timely manner, ensuring smooth communication, prompt issue resolution, and consistent coverage for day-to-day account needs.
Drive client retention, activity growth, and wallet share expansion through proactive account management, strategic engagement, and customized solutions aligned with clients’ trading and operational requirements.
Act as a trusted point of contact for clients, guiding them through Binance’s VIP program, platform features, product updates, and service offerings to ensure seamless account optimization and a strong overall client experience.
Identify relevant commercial opportunities across Binance’s product suite, including Spot, Margin, Futures, Options, OTC, Earn, and other applicable solutions, by aligning product offerings with individual client needs and preferences.
Monitor client activity, engagement trends, and account performance to anticipate needs, uncover growth opportunities, and provide data-backed recommendations that improve client satisfaction and business outcomes.
Prepare client updates, account reviews, and internal summaries to highlight client performance, service needs, risk considerations, and potential growth opportunities.
Partner closely with internal stakeholders including Product, Business Development, Compliance, Risk, and Operations teams to advocate for client needs, resolve issues efficiently, and enhance the overall VIP client experience.
Requirements
- At least 3-5 years working experience in account management/sales function from financial/trading institutions.
- Product knowledge from working in exchange/broker/trading firms.
- Understand common trading strategies and how trading firms operate to make profit.
- Strong client management skills including maintaining strong relationships, organizing client profiles and incentivise client business activities, etc.
- Strong communication skills, ability to be flexible in a variety of situations.
- Understanding of trading systems and API are strong plus.
- Ability to work under pressure.
- Passionate about crypto. Industry experience is highly preferred.
- Bilingual English/Mandarin is required to be able to coordinate with overseas partners and stakeholders
Why Binance
• Shape the future with the world’s leading blockchain ecosystem
• Collaborate with world-class talent in a user-centric global organization with a flat structure
• Tackle unique, fast-paced projects with autonomy in an innovative environment
• Thrive in a results-driven workplace with opportunities for career growth and continuous learning
• Competitive salary and company benefits
• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)
Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.
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