Antler Hill Village - Retail Sales Assistant… at Biltmore · Asheville

ANTLER HILL VILLAGE - RETAIL SALES ASSISTANT - RESERVE Location: Biltmore Estate Job Description Job Summary: The Retail Sales Assistant is responsible for sales, exceptional guest service, and accurate cash register operations. This includes assisting guests with making their selections, checking inventory locations for guests, up-selling and cross-selling, and increasing revenues. Other responsibilities include opening and closing the shops, performing assigned side work, restocking merchandise, and maintaining the cleanliness and appearance of the shops. The incumbent will also provide general support and assistance to the leadership, department, and company. The starting pay range for this position begins at $16.32/hour and is based on the level of qualifications and relevant experience above the minimum requirements. Reserve: a position working an average of 20 hours per week (anywhere between 40-999 hours per year).  Schedules can vary; this position requires availability to work evenings, weekends, and holidays to support business needs. Essential Duties: 1. Provides an exceptional guest service experience for each visitor by greeting and welcoming all guests warmly and sincerely. Does everything possible to ensure a memorable and pleasant guest experience.   2. Develops proficiency and accuracy in all POS register operations, including the efficient handling of large sums of money.   3. Assists with opening and closing retail shops as directed by supervisor, to include turning lights on/off, setting up/shutting down the food and wine sampling areas, and unlocking/locking doors.   4. Assists with cleaning and organizing throughout the day to keep the shop presentable and representative of the Biltmore brand at all times.  Utilizes the guidelines of the sidework sheet for each area.     5. Stays familiar with and develops an extensive knowledge of all shop merchandise, old and new, to effectively up-sell, cross-sell, and maximize sales.   6. Works efficiently and effectively with minimal supervision. Remains readily available to assist with merchandise selections and finalize the sale.  Assists with restocking duties throughout the day.   7. Exhibits proper phone/radio etiquette as outlined in the retail orientation guidelines. 8. Maintains a positive, cooperative, and professional attitude at all times to both internal and external guests. Qualifications: 1. Previous retail and/or customer service experience strongly preferred.  The ideal candidate will have had at least six (6) months of prior retail or guest service experience in an upscale/luxury setting. 2. Exceptional guest relations and verbal communication skills. 3. Basic math skills and the ability to operate a cash register/point of sale (POS) system.  Previous experience with cash handling is helpful.  4. Demonstrated commitment to providing world-class guest service. 5. Ability to work effectively in a fast-paced, guest service environment as part of a team. 6. Ability to anticipate guest needs, be proactive, and take initiative where appropriate. 7. Ability to exercise good judgment and multitask. 8. Some locations may require special skills or experience and/or may have age requirements or restrictions.   Physical Requirements: 1. Standing and walking for the majority of time (85%). 2. Ability to lift 25lbs regularly and 50 lbs occasionally. 3. Ability to climb ladders. 4. High energy and ability to work in a fast-paced environment.