Floor Manager - GMC of Billings at Billings Auto Group in Billings, MT

Are you a professional salesperson looking to take the next step in your automotive career? GMC Cadillac of Billings is looking for a floor manager to help manage our ever-growing business. The right applicant should have a strong sense of teamwork and be able to lead sales associates in every aspect of the sales process. Strong closing rates and great CSI is a must.

The Floor Manager serves customers by ensuring customer satisfaction through the sales process and manages the quality of product and service delivery.

Key Responsibilities

• Set a clear vision and goals for the sales team to achieve forecasts in vehicle sales.
• Maintain CSI benchmarks for which the Sales Department is held accountable.
• Champion dealership initiatives by assessing, training, implementing, certifying, etc.
• Engage and motivate the team to achieve key goals and performance expectations.
• Ensure that customer inconveniences, complaints and misunderstandings are addressed/resolved timely.
• Establish and maintain good working relationships with customers to encourage repeat and referral business.
• Create a culture of meeting and exceeding performance expectations.

Core Requirements

• Desire to provide a high level of customer service.
• Excellent interpersonal and communication skills.
• Must be goal-driven and have a strong desire to succeed.
• Excellent organizational, planning, and strategizing skills.
• Must be able to pass a pre-employment background check.

Billings Auto Group’s Commitment to You

• Excellent earning potential and advancement opportunities
• Excellent benefits package with several plan options to choose from
• 401k with Company Match
• Paid Training
• Paid Holidays
• Paid Time Off (PTO – Up to 14 days per year)
• Employee Vehicle Purchase Plan

Billings Auto Group is an Equal Opportunity Employer