Key Account Manager at BiGDUG in Gloucester

Key Account Manager

Location: UK - Gloucester - Riga Wharf, 380 Bristol Road · Fully Remote

Are you a commercially driven sales professional who enjoys building strong customer relationships and uncovering new opportunities? Do you thrive on helping customers find the right solutions while growing existing accounts? If you're looking for a role where you can take ownership of your territory, influence business growth and work as part of a collaborative team, this could be the perfect opportunity for you.

We're looking for an Account Manager to manage and develop an established customer base across our 4 brands. You'll focus on growing revenue and margin by identifying new opportunities within existing accounts, building long-term customer relationships and delivering consultative, solution-led sales.

Working closely with our marketing, category, operations and customer service teams, you'll play a key role in creating an outstanding customer experience while helping us achieve ambitious growth plans.

What you'll be doing

Customer Growth & Account Management

• Grow revenue and margin across your allocated customer portfolio.
• Identify, develop and convert new opportunities within existing customer accounts.

Pipeline & Commercial Performance

• Build and maintain a healthy sales pipeline with accurate forecasting through CRM.

Market & Customer Insight

• Capture customer feedback and identify opportunities to improve our product offering.

Cross-Functional Collaboration

• Work closely with marketing, category, operations and customer service teams to deliver an exceptional customer experience.

What we're looking for

• Proven experience in B2B sales or account management.
• A successful track record of growing revenue, margin or customer spend within existing accounts.
• Strong consultative selling skills with the ability to understand customer needs and recommend solutions.
• Commercial awareness with an understanding of pricing, profitability and customer value.
• Confident using CRM systems to manage pipelines, forecasts and opportunities.
• Excellent communication, presentation and relationship-building skills.
• Highly organised, self-motivated and able to manage multiple priorities.
• Resilient, adaptable and comfortable working in a fast-paced environment.
• A collaborative team player with a customer-first mindset and ownership of results.

What success looks like

You'll be measured on:

• Revenue and margin growth against target.
• Pipeline creation and forecasting accuracy.
• Number and value of quotations generated.
• New opportunities identified and converted within existing accounts.
• Customer meeting activity and engagement.
• CRM compliance and opportunity management.
• Cross-selling and multi-category account penetration.
• Conversion rates from meetings to opportunities and opportunities to sales.

Why join us?

This is an exciting opportunity to join a growing commercial team where you'll have the autonomy to manage your own territory while being supported by experienced colleagues across the business. If you're ambitious, customer-focused and passionate about delivering commercial success, we'd love to hear from you.