Sales Development Representative at BigCommerce in Austin, TX

Summary: BigCommerce is a company focused on empowering businesses through an open, AI-driven commerce ecosystem. They are seeking a Sales Development Representative to manage outbound prospecting, qualify leads, and create opportunities for Account Executives while contributing to pipeline growth and maintaining CRM data. Responsibilities: - Own outbound prospecting across a defined territory — researching accounts, identifying the right contacts, and executing multi-channel outreach (phone, email, LinkedIn) - Book and hand off meetings for AEs — with clear context, confirmed fit, and a warm transition - Maintain a high-quality, up-to-date CRM with next steps, notes, and accurate pipeline data - Contribute to sequence and messaging improvement by sharing what’s working and flagging what isn’t - Hit and exceed monthly targets for meetings booked, opportunities created, and pipeline sourced - Work alongside an Account Executives and their targeted account list, collaborating on specific vertical outreach strategies - Network with partners to develop joint campaigns — owning the outreach, follow-up, and meeting creation that comes from those relationships - Attend events and trade shows with a full-cycle approach — executing pre-event meeting bookings and structured post-event follow-ups to convert attendance into pipeline Required Qualifications: - 6+ months of SDR or outbound sales experience with a consistent track record of hitting pipeline targets - A structured approach to prospecting — you use research, prioritize accounts thoughtfully, and follow up with intent - Strong communication skills: clear, confident, and concise — whether on the phone, in an email, or on a voicemail - Resilience and emotional consistency — you bounce back quickly and don't let a rough morning derail your afternoon - Genuine coachability — you seek feedback, apply it quickly, and see every conversation as a chance to improve - Healthy competitiveness — you want to win and help the team win, without the ego - Process discipline — you follow up when you say you will, maintain your CRM without being asked, and respect systems - Ambition to grow — you're building toward AE or a broader sales career and you treat this role as the foundation - Salesforce and Outreach — our primary CRM and sales engagement platform preferred Preferred Qualifications: - AI prospecting and productivity tools such as Actively AI, ChatGPT, and Claude - Intent and tech-stack intelligence tools such as 6sense and Wappalyzer - G Suite (Gmail, Docs, Sheets, Calendar) - Familiarity with SaaS and/or ecommerce — able to speak credibly about common business challenges in these spaces - Previous SDR experience working alongside and collaborating with an AE or AD - B2B/Manufacturing experience Required Skills: Sales Development Representative, Outbound sales experience, CRM management Important Skills: Salesforce, Outreach, AI prospecting tools, SaaS familiarity Nice-to-Have Skills: Resilience, Coachability, Competitiveness, Process discipline, Ambition to grow