IT Infrastructure Engineer II at Bigcommerce in Austin, TX

IT Infrastructure Engineer II Location: Austin, TX Welcome to the Agentic Commerce Era At Commerce, our mission is to empower businesses to innovate, grow, and thrive with our open, AI-driven commerce ecosystem. As the parent company of BigCommerce, Feedonomics, and Makeswift, we connect the tools and systems that power growth, enabling businesses to unlock the full potential of their data, deliver seamless and personalized experiences across every channel, and adapt swiftly to an ever-changing market. We believe in harnessing AI responsibly to unlock new possibilities, and we’re looking for individuals who use it intentionally to solve problems, accelerate outcomes, and expand what’s possible in their role. Our purpose is to help businesses confidently solve complex commerce challenges so they can build smarter, adapt faster, and grow on their own terms. If you want to be part of a team of bold builders, sharp thinkers, and technical trailblazers who shape the future of commerce, this is the place for you. Source Control & Repository Operations Administer and maintain GitHub repository structure, access controls, and branch protection policies Triage and resolve GitHub issues across teams — permissions, integrations, and webhook configurations Define and enforce standards for repository hygiene, naming conventions, and code ownership CI/CD & Deployment Pipelines Design, build, and maintain GitHub Actions workflows for continuous integration and delivery Own the end-to-end deployment pipeline from GitHub to Vercel, including preview environments, production promotions, and rollback workflows Establish pipeline observability — build monitoring, failure alerting, and deployment audit trails Infrastructure & Platform Engineering Participate in infrastructure provisioning and lifecycle management using infrastructure-as-code practices Collaborate with engineering teams to improve deployment reliability and reduce time to production Document runbooks, architecture decisions, and pipeline configurations AI-Augmented Engineering Actively use AI tools — including Claude — as part of your daily workflow: generating boilerplate, drafting IaC configurations, debugging pipelines, and accelerating documentation Identify and socialize opportunities where AI tooling can improve team efficiency Stakeholder Collaboration & AI Code Deployment Partner with business stakeholders, product teams, and non-technical users to understand deployment needs and translate AI-generated code into production-ready applications Own the review, validation, and deployment lifecycle for AI-assisted code — ensuring quality, security, and compliance standards are met before code reaches GitHub and production environments Guide stakeholders through the AI development workflow: from prompt-to-code generation through pull request, pipeline execution, and deployment to Vercel or GCP Establish guardrails and best practices for how AI-generated code is reviewed, tested, and promoted across environments What You'll Need 3+ years of experience in a systems, platform, or DevOps engineering role Proven experience building and maintaining GitHub Actions CI/CD pipelines Experience configuring and managing deployments on Vercel, including environment management and build configuration Demonstrated use of AI tools (such as Claude, Copilot, or similar) as a core part of your engineering workflow, not just familiarity, but active, daily use Strong written communication skills; comfortable writing documentation and runbooks Proficiency with a scripting language such as Python, Bash, or Powershell Nice to Have Experience with Terraform for infrastructure provisioning and state management Familiarity with Google Cloud Platform (GCP) Cloud Run, IAM, Cloud Storage, or networking Exposure to Cisco Meraki for network administration or monitoring Experience with identity and access management tooling (Okta, Google Workspace) Background in IT infrastructure and enterprise IT environments Compensation Transparency The national base salary range for this role is posted above in this job post. Final compensation will be determined based on factors such as relevant experience, skills, qualifications and geographic location. We also consider internal equity to help ensure fair and consistent pay practices across our teams. Where applicable, this role may also be eligible for variable compensation (such as bonus or commission), equity, and benefits in accordance with local policies. Details will be shared during the hiring process. We are committed to equitable and transparent pay practices that align to market data, internal equity, and individual contribution. Inclusion and Belonging At Commerce, we believe that celebrating the unique histories, perspectives and abilities of every employee makes a difference for our company, our customers and our community. We are an equal opportunity employer and the inclusive atmosphere we build together will make room for every person to contribute, grow and thrive. We are committed to creating an inclusive and accessible hiring experience for all candidates. If you require accommodations or adjustments at any stage of the recruitment process, please let us know and we will work with you to meet your needs. Learn more about the Commerce team, culture and benefits at https://www.commerce.com/careers/ Protect Yourself Against Hiring Scams: Our Corporate Disclaimer Commerce, along with many other employers, has become the subject of fraudulent job offers to hopeful prospective job seekers. Be advised: Commerce does not offer jobs to individuals who do not go through our formal hiring process. Commerce will never: require payment of recruitment fees from candidates; request personally identifiable information through unsanctioned websites or applications; attempt to solicit money from you as part of the hiring process or as part of an employment offer; solicit money to complete visa requirements as part of a job offer. If you receive unsolicited offers of employment from Commerce, we urge you to be extremely cautious and avoid engaging or responding.