CUSTOMER RELATION SPECIALIST Retail Furniture… at Big Sandy… · Dublin

Summary: Big Sandy Superstore is one of America's fastest growing home furnishings retailers, seeking a Customer Relations Specialist to enhance customer satisfaction. The role involves assisting customers with warranty issues, product concerns, and processing orders to ensure a positive experience with the company. Responsibilities: - Verifies all information related to orders is accurate; identifies and corrects discrepancies - Completes all documentation in an accurate and efficient manner and processes information regarding cash balances, deliveries, sales orders, account balances in compliance within corporate guidelines - Provides customer service support by answering phones, managing counter inquiries, processing payments, solving customer complaints/questions - Completes and processes credit applications, payments and financing paperwork - Communicates with internal and external personnel in a professional and timely manner - Maintains accurate files and processes in order to maximize productivity - Performs clerical support for store staff as needed - Other duties as assigned Required Qualifications: - Excellent verbal and written communication, and listening skills - Basic reading and comprehension skills - Basic numerical reasoning skills - Ability to complete paperwork in an accurate, neat and efficient manner - Demonstrated knowledge of software, including Microsoft Office - Excellent organizational skills - Outstanding customer service skills - High school diploma or equivalent combination of education and experience Preferred Qualifications: - Previous clerical experience Required Skills: Microsoft Office, Clerical skills, Numerical reasoning, Reading comprehension, Verbal communication, Written communication, Listening, Organizational skills, Customer service Benefits: Dental insurance, Employee discounts, Health insurance, Opportunity for advancement, Vision insurance, Health Insurance - Affordable health insurance with the 2 plan options: PPO 2000 or HSA 3000, Dental Insurance - Affordable dental insurance with NO waiting period., Vision Insurance - Quality vision coverage for very little cost., Life Insurance - $10,000 Life Insurance Policy paid in full by the company., 401K Plan - All administrative fees are paid by the company., ESOP - Employee Stock Ownership Program, Paid Time Off - Competitive paid time off policies., Employee Discount - Generous employee discount on ALL merchandise.