Client Success Associate, Employers at Big Health in Remote

Summary: Big Health is dedicated to helping millions achieve good mental health through innovative digital solutions. The Client Success Associate will manage relationships with small and mid-sized employer clients, focusing on supporting enrollment and enhancing engagement with Big Health's products. Responsibilities: - Build strong relationships with clients to become a trusted partner & advisor in supporting the mental health of client populations through utilization of Big Health’s products and offerings - Manage and resolve day-to-day customer inquiries including eligibility, support of enrollment marketing materials, invoicing, member support inquiries, and workflows - Support implementations and customer operations by actively managing action items and responding to client communications in a timely manner - Identify opportunities to help clients expand engagement of our products within their populations - Generate, customize, and analyze client level reporting. Reporting support may include reporting on small and mid-sized clients around member engagement and clinical outcomes - Become a product expert and internal champion for clients as we improve our products Required Qualifications: - At least 1 year of enterprise account management experience - Demonstrated ability to work both collaboratively as part of a team and independently with minimal supervision - Strong problem resolution skills and proven ability to engage and interact with different stakeholders to resolve issues - Strong empathy for customers and their success - Ability to manage deadlines and prioritize in a fast-paced environment - Strong attention to detail - Outstanding written and verbal communication skills - Growth mindset and willingness to partner and learn from your peers - Desire to develop presentation and storytelling capabilities through PowerPoint - An interest in healthcare, health tech, & mental health, and a passion for directly improving peoples' lives Required Skills: Account management, Problem resolution Nice-to-Have Skills: Empathy, Growth mindset Benefits: Generous vacation policy, Professional development fund, Flexible working arrangements, Competitive salary packages including stock options