Senior Client Engagement Manager at Big Com in Birmingham, AL

About Big Com

We’re an independent, full-service marketing and advertising agency.

And we’re drawn to people with big goals and even bigger expectations for themselves.

At Big Com, going “bigger” isn’t just about the work—it’s about the people behind it.

It starts with shared ambition and the energy that comes from working shoulder-to-shoulder with a team that pushes, supports, and inspires each other.

We’re not here to maintain the status quo. We Make a Big Damn Deal Out of Everything. Team #makeithappen

If you’re looking for a place where your ideas matter, your growth is intentional, and your impact is real— you might be exactly who we’re looking for.

Senior Client Engagement Manager

The Senior Client Engagement Manager is a key position within the agency, responsible for managing and growing client relationships while ensuring work is delivered with excellence, efficiency, and strategic alignment.

This role serves as the day-to-day client lead across accounts, with a strong focus on organization and communication. The ideal candidate brings experience in public relations, communications, or government/state agency work and is comfortable navigating complex stakeholders and high-visibility initiatives. Also contributes meaningfully to agency growth, supporting new business efforts while maintaining a high standard of client service.

Key Responsibilities

Client Management & Strategic Leadership

• Serve as the primary day-to-day contact for clients, building trusted, professional relationships across all levels
• Lead client communications ensuring alignment on goals, timelines, and deliverables
• Anticipate client needs, identify risks early, and proactively present solutions and recommendations
• Translate client objectives into clear briefs and actionable plans in partnership with Strategy and Project Management
• Ensure all work aligns with client goals, messaging, and broader communications strategy
• Manage and lead client meetings, including agendas, follow-ups, and contact reports
• Maintain organized and consistent status reporting, ensuring clients and internal teams are aligned at all times
• Advise clients through complex communications initiatives.

Project Leadership & Execution

• Partner closely with Project Management to keep all work on track, on budget, and on brief
• Maintain strong internal organization across multiple workstreams and clients
• Ensure timelines are realistic, clearly communicated, and consistently met
• Identify and resolve bottlenecks before they impact delivery
• Hold internal teams accountable while fostering a collaborative, solutions-oriented environment

Financial Management

• Develop a strong understanding of account financials, including scopes, estimates, and budgets
• Partner with Finance to track budgets, forecasts, and billing
• Ensure projects are scoped appropriately and aligned with client expectations
• Communicate budget status clearly to both internal teams and clients
• Proactively identify opportunities for scope expansion or efficiency

New Business & Growth

• Support agency new business efforts, including proposal development, scoping, and presentation preparation
• Contribute to strategic thinking and messaging for pitches, especially in PR, communications, and public sector opportunities • Identify organic growth opportunities within existing accounts and help convert them into scoped work
• Participate in prospect meetings and represent the agency with professionalism and confidence

Qualifications

• 5–8+ years of experience in account management, client services, public relations, or communications
• Agency experience strongly preferred
• Experience working with state agencies, public sector clients, or highly regulated industries is a strong plus
• Exceptional communication skills, both written and verbal
• Highly organized with strong attention to detail and the ability to manage multiple priorities
• Proven ability to build relationships and navigate complex client organizations
• Strong problem-solving skills with a proactive, solutions-oriented mindset
• Comfortable contributing to new business and growth initiatives

What Success Looks Like

• Clients trust you and rely on you as a strategic partner
• Projects run smoothly because you keep them organized and on track
• Internal teams are aligned, informed, and set up to do their best work
• You identify opportunities before clients ask
• You contribute to agency growth through both new business and account expansion