Client Solutions Manager at Big Bang in Montreal, Quebec, CA

Responsibilities:

• Develop and manage full sales cycles (prospecting, qualification, solution presentation, negotiation, and closing) for technology and cloud solution implementation services. (25%)
• Analyze clients’ business needs and propose tailored technology solutions (ERP, CRM, integrations, cloud platforms) in collaboration with technical teams and partners. (20%)
• Prepare, draft, and coordinate commercial proposals, Statements of Work (SOW), and project cost estimates, ensuring accuracy, competitiveness, and feasibility. (15%)
• Manage and grow an active sales pipeline using CRM tools; follow up on opportunities, achieve sales targets, and maximize upselling opportunities. (15%)
• Maintain and develop business relationships with clients, partners, and executive-level decision-makers; participate in strategic meetings, presentations, and professional events. (15%)
• Work closely with internal teams (sales, operations, professional services, marketing) to ensure smooth project handover, offer alignment, customer satisfaction, and project success. (10%)

Required Education:

• University degree in Business Administration, Information Technology, Commerce, or a related field.

Required Professional Experience:

• Minimum of 12 months of experience in complex B2B sales, including prospecting, negotiation, and closing, ideally within a technology or business solutions environment.
• Minimum of 12 months of experience with ERP, CRM, API, and cloud platforms such as NetSuite, Salesforce, Sage Intacct, Microsoft Dynamics, Odoo, Certinia, Boomi, Celigo, or equivalent solutions.
• Proven experience managing full sales cycles, including needs qualification, proposal preparation, contract negotiation, and deal closure.
• Experience coordinating with technical teams, professional services, and partners to design solutions aligned with client requirements.

Technical Skills:

• Strong understanding of cloud application architecture and ERP/CRM ecosystems.
• Ability to draft commercial proposals, Statements of Work (SOW), and project estimates.
• Proficiency with CRM tools (Salesforce, HubSpot, or equivalent).
• Ability to analyze sales data, track key performance indicators (KPIs), and produce reports.
• Knowledge of SQL (asset).

Key Competencies:

• Excellent consultative selling, negotiation, and closing skills.
• Ability to effectively engage with C-suite executives (CFO, CIO, Head of Sales, etc.).
• Strong communication, presentation, and persuasion skills.
• Strong organizational skills with the ability to manage priorities and perform under pressure in a dynamic environment.
• Cross-functional leadership and ability to collaborate with multidisciplinary teams (sales, operations, marketing, professional services).

Languages:

• Fluency in French and English (spoken and written). Knowledge of additional languages is an asset.

Other Requirements:

• Willingness to travel internationally (North America, Latin America, Europe, Middle East).
• Strong autonomy, initiative, results-driven mindset, and customer-centric approach.
• Ability to thrive in a fast-paced, high-growth environment.