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Operations Associate, Courier Supply at Big Bad Wolf… · Athens
Job Description
About Wolt
At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.
Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.
Are you a team player with great communication skills? Do you enjoy helping people and supporting them to thrive? Are you organized and structured? If the answer is yes - then read further!
As our Operations Associate - Courier Supply, you will be responsible for the supply of our courier partners in our region and making sure that they have everything needed in order to provide the best quality of service throughout all stages of delivery - from our restaurants & retailers to the customers.
Working within the Operations team means no two days are the same. We are looking for someone who is self-motivated, proactive, and driven to succeed, with strong interpersonal and community-building skills. The ideal candidate thrives in a fast-paced environment, enjoys problem-solving, and is passionate about operational excellence.
What you'll be doing
- Onboard, retain, and grow a network of happy and engaged courier partners
- Monitor and manage daily courier supply to ensure timely delivery operations
- Coordinate closely with fleet companies to understand demand forecasts and adjust courier supply accordingly
- Track, analyze, and report on courier supply KPIs, identifying trends and areas for improvement
- Proactively share ideas and initiatives to improve operational processes and team efficiency
- Create and optimize scalable processes to support operational growth
- Collaborate cross-functionally with other operations teams to ensure smooth day-to-day execution
- Support issue resolution related to courier operations and fleet performance
Our humble expectations
- Strong communication and interpersonal skills — you enjoy working with people and building relationships
- A proactive, hands-on mindset with a strong sense of ownership
- Ability to thrive in a fast-paced and dynamic environment
- Strong attention to detail while maintaining awareness of the bigger picture
- Analytical thinking and comfort working with data
- Experience using Google Sheets or Looker is a strong advantage
- Interest in using AI tools and automation to improve operational efficiency and workflows is considered a plus
- Ability to prioritize tasks and manage multiple responsibilities effectively
- Fluency in both English and Greek is required
Next steps
If this sounds like the right challenge, we’d love to meet you. Apply now, and please submit your application and resume in English!
The process includes three interview rounds with a talent acquisition partner and operational team leaders.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.