Contract Manager at Biffa Waste Services in Northampton, England, GB

Join Biffa as a Contract Manager, owning complex contracts and delivering smarter, safer waste solutions.

Location: The role can be done from home however you will be covering South Midlands.

Reporting to: Regional General Manager/Business Manager.

A quick look at the role:

The IRM Contract Manager is responsible for developing and growing waste disposal and resource management services across customer sites, while delivering first-class customer service and account management.

You will ensure the right infrastructure is in place to respond quickly to client needs, driving continuous improvement across the contract to deliver strong performance against EBIT targets, recycling objectives, compliance and health & safety standards.

Based within our Specialist Services Division, the role delivers tailored solutions for complex and unknown waste streams, including hazardous waste removal, bulk liquid disposal, industrial cleaning, compactors, balers and Integrated Resource Management (IRM).

Your core responsibilities.

• Act as the primary point of contact for all client stakeholders, ensuring contract compliance, service delivery, safety culture, retention and commercial performance.
• Drive account growth through improved commercial performance, upselling services and equipment, new waste streams and pricing negotiations.
• Produce monthly reports and management information, including bespoke multi-site client reporting and portal data management.
• Deliver site-based waste minimisation programmes aligned to strategic targets, improving cost efficiency, environmental performance and waste handling practices.
• Manage monthly profit and loss across a designated contract portfolio.
• Apply strong sector knowledge across health and safety, Duty of Care, resource and hazardous waste management to identify added-value opportunities.
• Lead and promote a strong safety culture on client sites, providing guidance and coaching to operatives, agency staff and client teams.
• Support colleagues and client sites as part of a wider team, contributing expertise to large-scale projects, emergency response and specialist services.

Our essential requirements.

• Knowledge of waste management, with previous account management experience and a strong operational focus.
• Understanding of lean methodology, with the ability to work to clearly defined KPIs.
• Proven track record of delivering continuous improvement within an operational or service environment.
• Full, current UK car driving licence.

And here’s why you’ll love it at Biffa:

• Ongoing career development, training and coaching – because if you don’t grow, we don’t grow
• Car or allowance
• Generous pension scheme
• Medical and dental scheme
• Retail and leisure discounts
• Holiday and travel discounts
• Plus much more...

Changing the way people think about waste.

At Biffa, we love working with waste. Whether we’re turning it into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. It’s a view that’s shared by our 11,000+ people around the country, who trust us to provide them with a career that’s always rewarding, often challenging, but never dull. And it’s why we’re the UK’s No. 1 choice for business waste management.

Dedicated to diversity.

At Biffa we believe different ideas, perspective and backgrounds are key to developing a creative working environment that delivers real results. It’s why you’ll find us championing diversity and equality at every turn.