Clinical Support Specialist - Pacific… at Bicycle Health · Remote

Summary: Bicycle Health is a telemedicine group specializing in the treatment of individuals with Opioid Use Disorder. The Clinical Support Specialist (Pacific Region) plays a vital role in assisting patients through phone, chat, or email, ensuring they receive timely support throughout their care journey. Responsibilities: - Serve as key point-of-contact for patients through their treatment and recovery process - Deliver world-class patient experience via phone, chat, or email while embodying the Bicycle Health AAA experience through timely response and resolution of any administrative, medication or service management issues that may arise - Adhere to defined workflows to ensure patients and clinicians receive consistent, high-quality support and maintain clean documentation of care resolution support provided - Participate in a productive, tech-enabled, and team-oriented culture that seeks to create a best-in-class care experience for patients through the Bicycle Health app - Master our technology suite, including the Bicycle Health app, G-suite, Zoom, FreshWorks, Athena, among others to efficiently triage and resolve administrative and logistical tasks that support patient care - Collaborate with other medical and behavioral health clinicians to deliver successful telehealth care support - All other duties as assigned Required Qualifications: - 1-2 years related experience - Medical experience required (ex. Medical Assistant, Pharmacy Tech etc.) - Prior experience in a high-volume, innovative contact center or care delivery environment (e.g., 80+ dials per day) - Self-starter with high attention to detail and exceptional written & verbal communication skills via phone, chat, and email - Commitment to customer empathy and passion to achieve goals, with adaptability to think outside-the-box to address potential roadblocks & issues - Collaborative, data-driven team player with openness to receive and provide constructive feedback focused on continuous improvement - Comfort with computer technology, especially typing, maximizing use of available resources, and navigating multiple software platforms (e.g., Microsoft / Google Suites) - Consistent access to a private work environment with high speed internet and professionally appropriate surroundings for frequent video conferencing and a workstation setup conducive to remote work needs Preferred Qualifications: - Bilingual Spanish preferable, but not required Required Skills: Medical experience, Technology proficiency, Bilingual Spanish Important Skills: High-volume contact center Nice-to-Have Skills: Customer empathy Benefits: 3 Weeks PTO + 8.5 days of additional sick time + 10 paid holidays, 100% Employer Paid Medical, Dental, and Vision Insurance, Employer Paid STD & LTD, 401k, $50 monthly Remote Work Stipend