Bevatel→
SMS Account Manager - KSA at Bevatel in Riyadh, Riyadh, Saudi Arabia
Mid LevelOn-siteFull-timeRiyadh, Riyadh, Saudi Arabia
Skills
sms operationssms routingsms protocolssmppsms gatewaysanalytical skillscommunication skillsability to work under pressurehttp apis
Job Description
Job Summary
We are hiring an SMS - Technical Support Engineer to monitor SMS services, troubleshoot delivery issues, and ensure stable and high-quality messaging performance with local and international operators.
Key Responsibilities
- Monitor SMS traffic, delivery reports, and system performance.
- Troubleshoot SMS delivery failures, delays, and routing issues.
- Analyze logs and SMS error codes across platforms and gateways.
- Coordinate with aggregators, telecom operators, and vendors to resolve incidents.
- Escalate complex issues when needed and follow up until resolution.
- Support client onboarding, testing, and configurations.
- Prepare incident reports, RCA, and performance reports.
- Ensure SLA compliance and participate in on-call support when required.
Requirements
- Experience in SMS operations, telecom, or messaging platforms.
- Good understanding of SMS routing, delivery reports, and troubleshooting.
- Familiar with SMS protocols and gateways (SMPP, HTTP APIs is a plus).
- Strong analytical and communication skills.
- Ability to work under pressure and handle incidents.