IT Specialist at Bevatel in Cairo, Cairo, Egypt

MICIT Group is hiring a high-caliber IT Specialist across the GCC market.

Job Summary

Proactive IT Professional with over 2 years of hands-on experience in help desk operations, network administration, and infrastructure maintenance. Proven track record in configuring and managing Windows Server environments and complex network systems, including LAN, WLAN, and IP Telephony. Expert at diagnosing hardware/software malfunctions and implementing robust security measures through firewalls and antivirus management.

Job Description:

• Follow up with employees post-troubleshooting to ensure full restoration of IT system functionality and user satisfaction.
• Install, configure, and update hardware and software components based on organizational needs.
• Prioritize and manage multiple open technical issues simultaneously, ensuring timely resolution.
• Create and update technical documentation and service catalogs for software installations, hardware configurations, and issue resolution procedures.
• Track and manage IT hardware inventory, ensuring availability and proper allocation.
• Diagnose and resolve network-related issues, including LAN, WLAN, CCTV, and IP telephony systems.
• Monitor network security and ensure antivirus updates.

Requirements

• Bachelor’s degree in information technology, computer science, or a related field.
• 2 -3 years of hands-on experience in IT support, including help desk operations, network administration, and hardware troubleshooting.
• Strong technical knowledge of Windows Server environments (MCSA certified) and computer networking (CCNA certified or equivalent).
• Proficient in managing and supporting Antivirus, firewalls, and Microsoft
• Excellent communication and interpersonal skills, with a proven ability to troubleshoot and resolve issues remotely (via phone) and on-site.
• Good command of English, both written and verbal.

Benefits

• Working Hours: Rotation shifts

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• Comprehensive Social & Medical Insurance: Enjoy peace of mind with our robust health coverage and additional social benefits.

• Dynamic Working Environment: Thrive in a collaborative and innovative workspace that encourages creativity and teamwork.

• **Continuous Learning Opportunities:**Access professional development programs, workshops, and courses to help you grow your skills and advance your career.