UX Research Intern - Summer 2026 at BetterHelp in Remote

Summary: BetterHelp is on a mission to remove the traditional barriers to therapy and make mental health care more accessible to everyone. As the UX Research Intern, you will gain hands-on experience in the end-to-end research process, working closely with various teams to contribute to meaningful research that improves access to high-quality mental healthcare. Responsibilities: - Design and execute research studies with guidance from your manager (e.g., usability testing, surveys, interviews) - Support usability testing by helping plan sessions, moderate or observe studies, and synthesize findings - Translate research findings into clear, concise insights and recommendations that inform product and design decisions - Develop research artifacts such as user journeys, personas, or summaries to support product strategy - Contribute to maintaining and organizing our research repository to ensure insights are accessible and reusable - Partner with cross-functional teams to frame research questions and ensure research drives impact - Present findings in written and verbal formats tailored to different audiences Required Qualifications: - Currently pursuing, recently completed, or returning to the workforce with training or experience in Human-Computer Interaction (HCI), Psychology, Cognitive Science, Sociology, Human Factors, Data Analytics, or a related field - Understanding of common research methods (e.g., usability testing, surveys, interviews) and when to apply them - Experience with basic statistical analysis - Strong written and verbal communication skills, with the ability to clearly articulate findings and recommendations - Collaborative mindset, able to work effectively with designers, product managers, engineers, and data scientists - Curiosity about user behavior and motivation, especially in emotionally sensitive contexts - Detail-oriented and organized, with interest in maintaining research documentation and repositories - One or more portfolio or academic projects demonstrating your research process, insights, and impact Preferred Qualifications: - Experience moderating usability tests or user interviews - Familiarity with survey tools, research platforms, or statistical software - Interest in mental health, digital health, or behavior change products - Experience working with research repositories or knowledge management systems - Curiosity about how research connects to business outcomes and retention Required Skills: Human-Computer Interaction, Research methods, Statistical analysis Important Skills: Written communication, Verbal communication, Collaboration, Detail-oriented Nice-to-Have Skills: Curiosity about user behavior, Interest in mental health, research repositories Internship Start Date: Start in 2026 Summer Benefits: The chance to build something that changes lives – and that people love, An awesome community of co-workers, Meaningful projects: Apply your education to real-world challenges through hands-on, impactful work that is both rigorous and rewarding., Growth & development: Expand your skills through mentoring, job shadowing, lunch & learns, and hands-on project work that supports your personal and professional growth., Dedicated support: Benefit from a manager and mentor who will provide ongoing guidance and support throughout your internship.