Senior Product Manager, Prescriber… at BetterHelp · Mountain…

Summary: BetterHelp is on a mission to remove the traditional barriers to therapy and make mental health care more accessible to everyone. As a Senior Product Manager, you will take ownership of high-impact projects, focusing on optimizing the therapist and client experience and driving product quality across BetterHelp’s offerings. Responsibilities: - Own problem discovery, solution design, and delivery for prescriber onboarding & core experience within BetterHelp’s portfolio of companies - Ensure a high standard of care by optimizing the therapist and client experience, focusing on quality & client outcomes - Work cross functionally with other PMs to support marketplace engagement - Lead highly visible and critical initiatives that materially impact the trajectory of the company - This includes end to end ownership of new products, features and experiments with a focus on driving product quality - Initiate, evaluate and prioritize ideas, gather requirements and create specifications for all product changes that will achieve maximum impact and benefit - Analyze and quantify the impact and success of each and every product change we've made, and then draw conclusions and plan next steps based on actual data - Collaborate with the development and design teams before, during, and after each "sprint" to maximize resources' efficiency, utilization, and happiness - Partner with the design team, create a user experience that is both delightful and effective - Perform UAT and functional QA to make sure we're launching only good stuff! - Internally: Work cross-functional with all parts of the company (development, support, marketing, clinical, operations) in order to (a) convert their insights into product improvements; and (b) to convey the performed changes to them and to make sure they are being integrated and used effectively - Externally: Connect with all external stakeholders (members, providers, marketing channels, business partners, regulators) both inbound and outbound to make sure our product is meeting their needs and requirements - Participate in setting the strategy and long-term direction for the organization - Continually seek ways to improve everything we do and optimize the value we bring to our stakeholders - Own KPI's and be obsessed about them - In a nutshell: Ideate, execute, test, measure, analyze, learn, iterate Required Qualifications: - Minimum of 5 years of experience in a product role at a B2C company and proven success through measurable impact and increasing responsibilities - Growth and experiments driven mindset with a proven ability to execute and deliver results - Basic SQL knowledge to navigate and utilize BI tools effectively - Deep understanding of unit/business economics and proven ability to balance business and technical considerations for product decisions - Super analytical: proven experience in using data and relevant tools for driving critical business outcomes - Experience in quickly launching products on a regular basis in an agile environment with a track record of delivering products on time and with high quality - Great eye for UX and understanding of its related metrics - Excellent organizational and leadership skills, strong attention to detail, able to work independently Preferred Qualifications: - Fundamental coding skills, with experience in building an app - Experience with marketplace-based business models - High level of proficiency with data analysis with SQL, BI tools and product analytics - Hands-on experience with APIs & vendor integrations - Experience in both desktop and mobile environments Required Skills: Product management, B2C product experience, SQL, Business intelligence tools, Data analysis, Unit/business economics, Agile product development, User experience (UX), Product analytics, API integrations, Vendor integrations Benefits: Remote work with regular in-person bonding experiences sponsored by the company, Competitive compensation, Holistic perks program (including free therapy, employee wellness, and more), Excellent health, dental, and vision coverage, 401k benefits with employer matching contribution, The chance to build something that changes lives – and that people love, Any piece of hardware or software that will make you happy and productive, An awesome community of co-workers