Provider Onboarding Specialist at BetterHelp in Remote

Who are we and why should you join us?

BetterHelp is on a mission to remove the traditional barriers to therapy and make mental health care more accessible to everyone. Founded in 2013, we are now the world’s largest online therapy service, providing affordable and convenient therapy in across the globe. Our network of over 30,000 licensed therapists has helped millions of people take ownership of their mental health and change their lives forever. And we’re not stopping there – as the unmet need for mental health services continues to grow, BetterHelp is committed to being part of the solution.

As the Provider Onboarding Specialist at BetterHelp, you’ll join a diverse team of licensed clinicians, engineers, product pros, creatives, marketers, and business leaders who share a passion for expanding access to therapy. And as a mental health company, we take employee mental health just as seriously as we do our mission. We seriously invest in our team’s well-being and professional development, because we know that business and individual growth go hand-in-hand. At BetterHelp, you’ll carve your own path, make an immediate impact, and be challenged every day – with a supportive community behind you the whole way. 

What are we looking for?

Provider onboarding is a critical function for BetterHelp's success. It encompasses supporting therapists from their initial submission, all the way through their onboarding experience.  The Provider Onboarding Specialist will work directly with providers during this stage to ensure they are moving quickly and getting their needs addressed. The Provider Onboarding Specialist will think creatively about ways to interact with providers and meet their needs. This role is on the Provider Growth team and reports directly to our Associate Manager, Provider Onboarding.

What will you do?

• Collaborate with international teams and provider acquisition to move providers efficiently to go live and adding hours in order to meet goals of converting credentialed providers to live
• Partner with the team to pilot performance improvement projects (i.e. A/B test outreach to increase conversion and improved flows to decrease time to go live) and other projects as directed
• Partner with technology, data, and marketing teams to translate ideas into actionable activities to improve provider acquisition
• Call, text and email with Providers to encourage their activation and growth
• Communicate with internal and external behavioral health providers around optimal profile and scheduling initiatives 
• Work on other process improvement projects as directed

What will you NOT do?

• You will NOT worry about "runway", "cash left", or "how much time we have until the next round". We have the startup DNA but we're fully backed and funded, all the way to success.
• You will NOT be confined to your "job". You will get involved in product, marketing, business strategy, and almost everything we do.
• You will NOT be bogged down by office politics, ego, or bad attitude. Only positive, pleasure-to-work-with people are allowed here!
• You will NOT get yourself burned out. We work hard but we believe in maintaining a sustainable work/life balance. Really.

Can I work remotely?

Yes. We operate on PST and candidates in any time zone are welcome to apply. We ask employees to travel to our San Jose, CA office up to three times per year plus one company-wide offsite to collaborate in person and strengthen working relationships. Travel expenses are covered and reasonable accommodations are made for those under unique circumstances who cannot travel.

Requirements

• Minimum of 2+ years experience in an operations role in an early-stage technology, healthcare or similar environment 
• Strong verbal and written communication skills 
• Incredibly empathetic with strong active listening skills, yet able to maintain appropriate boundaries
• Ability to work cross-functionally
• Data driven with the ability to translate findings into actionable insights
• Experience working in Google Sheets & Customer Service Tools, e.g. Intercom, Kustomer

Bonus (Great to have, but not required)

• International market experience 
• Has worked directly with healthcare providers
• Customer service experience 

Benefits

• Remote work with regular in-person bonding experiences sponsored by the company
• Competitive compensation 
• Holistic perks program (including free therapy, employee wellness, and more)
• Excellent health, dental, and vision coverage
• 401k benefits with employer matching contribution
• The chance to build something that changes lives – and that people love
• Any piece of hardware or software that will make you happy and productive
• An awesome community of co-workers

The base salary range for this position is $50,000 - $58,000. In addition to the base salary, this position is eligible for a performance bonus and the extensive benefits listed here (subject to eligibility requirements): Teladoc Health Benefits 2026. Total compensation is based on several factors – including, but not limited to, type of position, location, education level, work experience, and certifications. This information is applicable to all full-time positions.

At BetterHelp we thrive on difference and individuality, and as part of the Teladoc Health family, we are proud to be an Equal Opportunity Employer. We never have and never will discriminate against any job candidate or employee due to age, race, ethnicity, religion, sex, color, national origin, gender, gender identity, sexual orientation, medical condition, marital status, parental status, disability, or Veteran status.