Data Analyst at BetterHelp in San Jose, CA

Summary: BetterHelp is the world’s largest online therapy service, committed to making mental health care more accessible. As a Data Analyst, you will lead analytics initiatives, execute in-depth analyses of user behavior, and provide actionable insights to inform product optimization strategies. Responsibilities: - Lead high-impact analytics initiatives with internal teams to inform data-driven initiatives - Execute in-depth analysis of user behavior to identify growth opportunities and inform product optimization strategies - Influence direction through actionable insights and recommendations to key stakeholders based on statistical analysis and data interpretation - Develop and maintain advanced dashboards, reports, and visualizations to track and communicate critical key performance indicators (KPIs) and performance metrics - Work closely with engineering teams to ensure accurate data collection and instrumentation, providing guidance on tracking implementation and data integrity - Collaborate with the data engineering and data science teams to refine and enhance data infrastructure and architecture to support advanced analytics and reporting capabilities - Become an expert on BetterHelp data, product experience, and regulatory requirements - Build a unified understanding of how our data, customer experiences, and goals align Required Qualifications: - 2+ years of experience in data or product analytics as an Analyst, preferably in a high-velocity consumer facing product - Expert proficiency in SQL for data extraction and manipulation - Strong proficiency in data visualization tools such as Looker, to create compelling dashboards and reports - Familiarity with analytics platforms such as Amplitude and mixpanel - A track record of delivering impactful insights and driving growth - Expert experience with funnel analysis, cohort & segmentation analysis, and other analytics techniques - Strong data communication skills, including visualization, technical writing, and business writing - Self-motivated, proactive, and able to work effectively both independently and collaboratively in a dynamic, fast-paced environment - Excellent stakeholder influence, communication and presentation skills, with the ability to convey complex findings and insights to non-technical stakeholders in a clear and actionable manner - Bachelor's degree in a quantitative field such as Statistics, Mathematics, Computer Science, Economics, or a related discipline Preferred Qualifications: - A Master's degree is a plus Required Skills: SQL, Data Visualization, Looker, Amplitude, Mixpanel, Funnel Analysis, Cohort Analysis, Segmentation Analysis, Data Communication, Business Writing, Product Analytics, Stakeholder Influence Benefits: Remote work with regular in-person bonding experiences sponsored by the company, Competitive compensation, Holistic perks program (including free therapy, employee wellness, and more), Excellent health, dental, and vision coverage, 401k benefits with employer matching contribution, The chance to build something that changes lives – and that people love, Any piece of hardware or software that will make you happy and productive, An awesome community of co-workers