Junior VIP Account Manager at bet365 · One Platte

Summary: bet365 is one of the world's leading online gambling companies, revolutionizing the industry since 2000. As a Junior VIP Account Manager, you will support the account management team to ensure exceptional service for VIP players, focusing on customer retention and recruitment strategies. Responsibilities: - Leading the strategy of a customer development program to provide high value customers with an exceptional experience - Providing support in building customer profiles for prospective, new and existing VIP customers - Efficiently executing the VIP program that combines customer service, retention and promotional management - Providing operational support for marketing campaign execution - Working with Account Managers to reduce customer friction - Ensuring Responsible Gaming controls are understood, implemented, audited and part of the department culture - Partnering with Account Managers to spot customer behavior patterns, build and execute tactical campaigns aimed at driving customer engagement - Supporting VIP Account Managers in cultivating lasting relationships with VIP customers including the planning and execution of events and hospitality - Preparing regular reports on high value customer performance, including key metrics such as revenue, retention rates and future value - Revising and formulating the department’s policies and procedures, ensuring implementation Required Qualifications: - Proven experience in a similar role in the iGaming industry - Excellent English communication skills, both written and verbal. Additional languages are advantageous - Strong collaborator with strong attention to detail - Analytical and data driven mind-set - Experience in customer facing role across Sports and Casino - Awareness of the industry and the risks involved - Knowledge of cost visibility and budget monitoring Required Skills: iGaming industry experience, Sports betting, Casino operations, Regulatory compliance, Customer retention, Data analysis, Budget monitoring, Marketing campaign execution, Responsible Gaming controls, Customer profiling, Event planning