Account Manager - Mandarin Bilingual at Bestway USA in Chandler, AZ

Description

At Bestway USA, our passions and innovations come to life thanks to the people who work here. We value diversity and believe that different backgrounds, ideas, and perspectives help us spread happiness and create a culture of positivity. We embrace flexibility and many of our positions offer a hybrid work-from-home schedule. Bestway USA was selected as one of the top companies to work for in Arizona for 5 consecutive years, most recently in 2025! We generously start all employees with at least 20 days of paid time off annually and at least 14 paid holidays. We are a hard-working, casual, dog-friendly company (yes, your polite and playful pup is always welcome at our office!). We invest in our employees' - and their families - health; we believe this is part of your total compensation, so we strive to keep employee costs low and contribute thousands each year to every plan's premium. Our Core Values of Respect, Recognition, Accountability, Leadership, and Communication guide our decision making, how we engage with others, and how we lead our teams.

We’re seeking a bilingual (Mandarin-English) Account Manager to join our U.S.-based sales team. This role is ideal for someone who is self-motivated, adaptable, and eager to learn. You’ll support key account strategies and collaborate across departments—both domestically and internationally—under the guidance of the Sr. VP of Sales and account leadership.

Over the course of approximately two years, you’ll gain hands-on experience with our U.S. operations to fully understand our business, customers, and internal processes. After that, the position is expected to transition to Shanghai. Please note that once you relocate to Shanghai, you will no longer be a U.S. employee, and your compensation, benefits, and employment terms will follow local requirements.

If you're a strong communicator who thrives in a team environment and is excited about international opportunities, we’d love to hear from you!

Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Demonstrate fluency in reading, writing, and communicating effectively in Mandarin to support customer interactions, internal communications, cross collaboration, and strategic planning
• Work together with account lead to ensure overall business strategies are effectively executed
• Project manage business line review
• Assist with creating presentation decks and meeting asset needs
• Maintains highly efficient collaboration and communication between internal departments and overseas teams to ensure high level of customer satisfaction (relevant data, accurate, timely, well-presented)
• Support ODM projects, samples, and mockups requests
• Monitor and coordinate Private Label packaging
• Work with overseas and ecommerce teams with item creation and ecommerce content set up to ensure content score is up to customer’s expectation
• Conduct market research and competitive analysis to support presentations and customer's specific needs
• Notice and recommend areas for penetration, including new product categories, feature or price point gaps, and line extensions

Requirements

Competencies:

• Fluency in Mandarin is required for this role
• Excellent skills in Microsoft Office Suite, especially PowerPoint
• Detail oriented - able to produce accurate work, without needing extensive review and editing, to be presented or customer-ready information
• Exceptional communication skills - able to make concepts and ideas understood concisely
• Motivated and curious approach to work, while also possessing strong commitment to team environment dynamics
• Commitment to quality, accuracy, and continuous improvement are essential
• Must be highly organized
• Cross-functional team player (sales, creative services, product development, etc.); ability to respectfully challenge the team to deliver upon customer commitments

Required Education and Experience:

• Bachelor’s degree in Marketing, Finance, Accounting, or Business Administration
• At least 2-3 years of account management or relevant business experience with overseas manufacturers required

Bestway (USA) Inc. is proud to be an Equal Opportunity Employer. All employment decisions at Bestway will be based on merit, qualifications, and abilities. We do not discriminate upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.