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Sales Team Lead - (Portuguese speaking) at Best Service… · Hungary
Skills
Job Description
We are looking for an experienced and performance-driven Team Lead to lead our Portuguese-language sales team. Our most profitable and strategically important market. This is a hands-on leadership role where you'll take full ownership of your team's commercial performance, coach agents to success, and drive continuous improvement through data, accountability, and daily performance management.
You will lead a team of up to 15 Sales Agents focused on customer conversion, deposits, and retention-driven sales activities.
Key Responsibilities
Own your team's commercial performance, including conversion rate, deposit volume, answer rate, success-to-deposit, and time-to-deposit
Monitor daily performance dashboards, identify trends, and implement corrective actions quickly
Coach and develop team members through regular 1:1 meetings, feedback sessions, QA reviews, and live sales coaching
Lead onboarding for new agents, including systems access, product knowledge, scripts, campaigns, and performance expectations
Set clear sales targets and ensure consistent accountability across the team
Analyze team performance and provide clear reporting and insights to management
Foster a culture of ownership, transparency, high performance, and continuous improvement
Ensure compliance with internal processes, quality standards, and company policies
2+ years of experience leading sales or call center teams of 10+ people
Native or fluent Portuguese with good working English
Strong analytical skills and confidence working with KPIs, dashboards, and performance metrics
Proven ability to coach, motivate, and develop high-performing sales teams
Excellent communication, leadership, and organizational skills
Ability to thrive in a fast-paced, performance-driven environment
Experience in iGaming, sales, or customer retention is a strong advantage
Based in Portugal or Eastern Europe
Competitive salary with performance-based bonuses
100% fully remote work
Full onboarding and ongoing leadership development
Opportunity to lead one of the company's highest-impact commercial teams
International, supportive, and high-performance working environment
Clear opportunities for career growth within the business