Key Account Manager (m/f) at Bertelsmann in Luxembourg, lu

Company Description

Broadcasting Center Europe (BCE) is a European leader in media services, system integration and software development in the areas of television, radio, production and postproduction, telecommunication and IT.
With its extensive experience on the media market, our team provides high-quality services and will always find the solution that matches your project and budget.
With more than 200 highly qualified and motivated people, BCE serves about 400 clients in various sectors, such as TV channels, radio stations, film distributors, producers, advertising companies, telecommunications operators and public services.
BCE is part of RTL Group, leader across broadcast, content and digital.

Job Description

• Manage and grow a portfolio of strategic key accounts across Luxembourg and the European market, ensuring long-term customer satisfaction, retention, and growth.
• Serve as the trusted advisor and primary point of contact for key clients, building strong relationships with senior stakeholders, operational teams and decision-makers.
• Identify new business opportunities within existing accounts through upselling, cross-selling, and the expansion of BCE's service portfolio.
• Develop and execute account plans aligned with client objectives, market trends, and BCE's commercial strategy.
• Coordinate with internal technical, operational, and presales teams to ensure excellent service delivery and customer success.
• Lead commercial negotiations, contract renewals, and pricing discussions while ensuring profitability and compliance with company policies.
• Monitor customer needs, industry developments, and market trends to proactively propose innovative solutions.
• Act as the voice of the customer within BCE, ensuring client expectations are understood and translated into actionable internal priorities. Maintain accurate account information, opportunity pipelines, and forecasts within the CRM system.
• Represent BCE at industry events, conferences, and customer meetings across Europe.

Qualifications

• Minimum 7 years of successful experience in Key Account Management, Sales, or Business Development within the media, broadcasting, telecommunications, technology, or related industries.
• Proven track record of managing large strategic customers and developing long-term business partnerships.
• Strong understanding of the media services, broadcasting, content distribution, or technology solutions ecosystem.
• Excellent negotiation, presentation, and relationship management skills.
• Ability to understand complex customer requirements and translate them into commercial opportunities.
• Strong commercial acumen with experience managing contracts, pricing, and revenue growth initiatives.
• Customer-centric mindset with a proactive and solution-oriented approach.
• Comfortable working in an international environment and managing stakeholders across different countries and cultures.
• Fluent in English and Luxembourgish (written and spoken); additional European languages are considered an advantage.
• Willingness to travel regularly within Luxembourg and Europe.

Additional Information

You will join BCE's Sales & Marketing team, a dynamic group of commercial and industry professionals dedicated to driving growth and strengthening relationships with some of the most important players in the media and technology landscape. The team works closely with technical experts, solution architects, operations specialists, and management to deliver innovative solutions tailored to customer needs.

As a Key Account Manager, you will play a pivotal role in supporting BCE's strategic customers and expanding our presence across Luxembourg and Europe. You will contribute directly to the company's growth by developing long-term partnerships, identifying new opportunities, and ensuring an exceptional customer experience throughout the entire customer lifecycle.

Working at BCE means being part of an innovative, international, and collaborative environment where customer focus, expertise, and entrepreneurial spirit drive everything we do. Based on BCE's positioning as a leading provider of media services and technology solutions in Europe, the role combines business development, account strategy, and customer success responsibilities.