Client Support Specialist at Berry Law in Location not listed

Client Support Specialist

About Us

Berry Law is dedicated to protecting the constitutional rights of Americans and securing the benefits that Veterans have earned. Founded in 1965, we have built a legacy of relentless advocacy — fighting for our clients and winning. As a Veteran-owned and Veteran-led firm, we understand the sacrifices made in service to this nation, and we take that responsibility seriously.

Our attorneys bring more than 240 combined years of legal experience to every case, a depth of expertise that has earned the trust of clients across all 50 states. To date, we have won thousands of cases in defense of the United States Constitution and have recovered hundreds of millions of dollars on behalf of Veterans and their families.

Job Overview

The ideal candidate is driven by a commitment to justice, operates with unwavering integrity, and holds themselves to the highest standard of accountability. Team members at Berry Law embrace a warrior ethos — leading by example, staying mission-focused, and never losing sight of the client's best interests.

Duties & Responsibilities

• Conduct client intake conversations while accurately entering information into case management software
• Clearly explain the VA claims process to prospective clients
• Communicate professionally with clients via phone, email, and text; proactively follow up to advance qualified cases
• Identify the claims a client wishes to file with the VA and gather the necessary documentation and statements to support those claims
• Organize and maintain client files within the firm's document management system
• Demonstrate strong attention to detail, multitasking ability, and a consistently professional and positive demeanor
• Work independently with a high degree of self-motivation, organization, and tenacity

Essential Requirements

• Mission-first mindset — a relentless drive to advance justice on behalf of every client
• Technical proficiency — comfortable navigating multiple software platforms; able to quickly learn new systems and accurately manage digital records
• Exceptional communication skills — both written and verbal, across all client and staff interactions
• Growth-oriented attitude — a genuine desire to develop professionally within a high-performance environment

Preferred Qualifications

• Active military member, Veteran, or immediate family member of someone who has served

Physical Requirements

• Ability to work for extended periods at a desk in a computer-based environment
• Ability to communicate with clients and colleagues via phone, email, text, and in person

Organizational Values

Integrity · Commitment · Accountability · Warrior Ethos · Lead by Example

Recognition & Awards

Berry Law has been recognized nationally for both its exceptional workplace culture and sustained growth:

• Inc. 5000 — One of America's Fastest-Growing Private Companies (six consecutive years)
• Law Firm 500 — One of the Fastest-Growing Law Firms in the Nation (five consecutive years)
• Best in Business — Recognized for Veteran Support
• U.S. Department of Labor HIRE Vets Medallion Award
• Secretary of Defense Pro Patria Award
• Military Times Best for Vets: Employers
• U.S. News & World Report Best Companies to Work For

Berry Law is an equal opportunity employer.