Intern at Berkley Technology Services in Manassas, VA

Summary: Berkley Technology Services (BTS) is a dynamic technology solution for W. R. Berkley Corporation, a Fortune 500 Commercial Lines Insurance Company. The Intern in the DevOps/Site Reliability Engineering (SRE) Team will gain hands-on experience in modern software delivery and operational excellence while collaborating with various teams to support reliability and automation efforts. Responsibilities: - Support DevOps and SRE monitoring, observability, and automation through scripting, SQL, and tooling - Assist in defining and tracking reliability metrics, including SLIs, SLOs, and error budgets - Help implement and maintain monitoring and alerting to proactively identify performance and reliability issues - Contribute to CI/CD pipelines, deployment automation, and operational tooling that support reliable software delivery - Assist with incident response, troubleshooting, and performance analysis to minimize downtime and user impact - Collaborate with development and operations teams to embed reliability, resiliency, and observability into systems - Research emerging DevOps and SRE tools and practices and share findings with the team - Document standards, configurations, issues, and resolutions to support operational consistency - Demonstrate strong communication, prioritization, and multitasking skills in a fast-paced environment Required Qualifications: - Pursuing a degree in Computer Engineering, Computer Science, Management Information Systems or a similar field - Interest in learning scripting languages like PowerShell, JavaScript, Typescript - Strong problem-solving skills - Ability to learn new technologies and applications quickly - Excellent communication, time management, organization, and planning skills - Completed 1-2 years of your major program - Strong passion for technology and Automation - Strong technical aptitude, critical thinking and quantitative skills with ability to navigate MS Office applications, including Excel, PowerPoint, Word and Outlook - Works well in a team environment and productive without constant supervision - Aggressive curiosity - Attention to detail Preferred Qualifications: - Basic knowledge of or experience with SQL preferred - Familiarity with Tools: Git, GitHub, Git Bash, Ansible, Terraform is a plus - Prior internship, co-op, or on or off-campus technical experience preferred, but not required Required Skills: Scripting Languages, PowerShell, JavaScript, TypeScript, SQL, Git, GitHub, Git Bash, Ansible, Terraform, CI/CD, Infrastructure as Code, Monitoring, Automation, Incident Response, Performance Analysis, MS Office, Planning