BTS Claims Product Management Analyst Intern at Berkley… · Manassas

Summary: Berkley Technology Services (BTS) is a technology solution provider for W. R. Berkley Corporation, a Fortune 500 company. The internship offers students hands-on experience in product management, providing support in technical operations, project contributions, and end-user support while fostering collaboration and mentorship within teams. Responsibilities: - Assist with troubleshooting hardware/software issues, configuring systems, and supporting installations, moves, and upgrades - Work on assigned projects that align with their academic background and team objectives. These may include software development, cybersecurity, data analysis, or infrastructure support - Help resolve service tickets, support desktop and laptop users, and respond to technical inquiries with a customer-service mindset - Maintain documentation for IT processes, assist in testing and implementation, and contribute to process improvement initiatives - Engage with cross-functional teams, participate in meetings, contribute to team goals and shared deliverables - Interns are embedded in their teams and gain exposure to real-world IT environments, tools, and workflows - Each student is typically paired with a coach or mentor to guide their development and integration into the team - At the end of the program, students present their project outcomes and reflect on their learning to BTS leadership Required Qualifications: - Strong communication skills (oral and written), especially for working with both technical and non-technical teams - Demonstrated problem-solving ability and attention to detail - Ability to work independently and manage multiple priorities in a fast-paced environment - Customer service orientation and a collaborative mindset - Curiosity and eagerness to learn new technologies - Strong passion for technology and cybersecurity - A high school diploma or GED is required - College Status: You must be currently enrolled in a degree program related to the field — or have recently graduated with a relevant degree - Typically expected to have completed at least 2 years of college coursework, especially for co-op roles Preferred Qualifications: - Prior internship, co-op, or on or off-campus technical experience preferred, but not required - Participation in extracurricular or leadership activities - Prior internship, co-op, or technical project experience is a plus but not always required Important Skills: Technology passion, Cybersecurity knowledge, Technical experience Nice-to-Have Skills: Customer service orientation, Curiosity, Eagerness to learn