Licensed HVAC Technician at Bergen… · Waterloo

Licensed HVAC Technician

Job Description: The technicians purpose is to use their skills and knowledge to provide exemplary service to all clients that they serve. Technicians also lead the way in sales, operations and technical fluency.

Job Responsibilities:

Disclose any work uncompleted from prior week to Field Coordinator

Request follow up appointments from Dispatch (DSR) and/or Small Project Liaison (SPL) when necessary

Address customer complaints or call backs as directed by your Team Lead and/or Field Coordinator

Be available for after hours services as part of a weekly rotation with other technicians (no more than a minimum of 10 weeks rotation)

Attend technician training classes during education/training season (Labor Day to Memorial Day) as requested

Attend 75% or greater of company sponsored events

Accept feedback from supervisors as part of an ongoing process of learning and becoming better every day

Report all absences to direct supervisor

Request approval for overtime hours worked beyond five hours a week

Ask questions if the expectations for your team leader is not clear enough

Request, schedule and stand your own inspections with city inspectors

Work alongside other technicians when requested

Actively work to attract new employees; encourage employees to aspire for more

Respond promptly to requests for information from office to aid in accounts receivable and collections processing

Actively participate in the annual review

Assist DSR and SPL on quality inspections of their respective team member

Prepare accurate and timely estimates for clients as needed

Conduct yourself in a way that will protect the interests and safety of all employees and the company.

Come to work neatly groomed and dressed appropriately for the work you will be doing

Keep all work areas cleaned. Your vehicle is considered a part of your work area

Observe all traffic laws and wear a seat belt. Tickets that result from an infraction of traffic laws or parking violations are your own responsibility.

Promptly report any equipment, vehicles or tools that are damaged, defective, or in need of repair.

Exemplify being a good steward of the company abiding by all Employee Handbook rules, requirements and policies

Make calls and/or return calls to customers as needed

Take pictures of jobs, before and after; and upload to Bergen PHC’s scheduling software

Perform all work to meet minimum Iowa Plumbing and/or Iowa Mechanical Code requirements

Application Prerequisites:

High school diploma or GED

Valid Driver’s License and full insurability as a driver meeting insurance carrier’s requirements

Iowa License in HVAC