Customer Service Representative at Benjamin… · Somerset

Summary: Benjamin Franklin Plumbing, LLC is a company that values professionalism and punctuality in the plumbing industry. They are seeking a Customer Service Representative to answer incoming client calls, assist with service dispatching, and ensure customer satisfaction.

Responsibilities:
- Answers incoming client telephone calls and recognizes that this is where the client will form their first impression of the company
- Good communication with the client is essential! Has a courteous and pleasant demeanor, whether on a phone call or not
- Ensures that each telephone call is answered before the third ring and that the approved company greeting and script is used each time
- Notifies clients ahead of time without fail if the Plumber is not going to arrive at their home within the scheduled time window
- Calls Agreement Membership clients, as scheduled service appointments, should be booked to make up for any shortfall of repair calls

Required Qualifications:
- High school diploma or equivalent required
- Above-average verbal and telephone communication skills are essential
- Must have good computer software skills

Preferred Qualifications:
- Prior customer service experience preferred

Required Skills: Computer software, Courtesy, Pleasant demeanor

Benefits: Dental insurance, Health insurance, Paid time off, Vision insurance, Flexible scheduling, World class training programs including Technical Training, Virtual technical training, communications, sales, and more