Customer Experience Associate at Benepass in Remote

Summary: Benepass is a company focused on making benefits easy and tailored to individual employee needs. The Customer Experience Associate will play a crucial role in supporting customers and end users by resolving inquiries and ensuring a seamless customer experience through various support channels. Responsibilities: - Address and resolve customer support issues through various channels, including phone, email, and live chat - Learn and manage Benepass's internal systems and processes to resolve user issues - Act as the voice of our customer, providing feedback on common issues and trends - Deliver exceptional customer service by adhering to set performance standards, and going the extra mile in customer interactions Required Qualifications: - 1-3 years in customer-facing role - Excellent written and verbal communication - Proficiency with G suite and Slack - Strong organizational skills and ability to follow-up on and track multiple issues/projects - Comfortable reviewing and analyzing basic data - Self-starter. You don't wait for others to ask for help, you seek out challenges and ways to help Preferred Qualifications: - Previous startup experience! - Experience using ticketing systems (e.g. Zendesk, Intercom, or cloud-based support) - Bilingual Required Skills: Customer support Important Skills: G Suite proficiency, Slack proficiency Nice-to-Have Skills: Data analysis, Bilingual, Startup experience, Ticketing systems Benefits: 95% coverage of medical, dental, and vision, $250 WFH setup (one time), $500/year Learning & Development Benefit, $150/month cell phone + internet, $100/month Wellness, $100/month Co-working and Commuter Benefit, Flexible PTO