Vice President - Resident Care at Benchmark… · Waltham

Benchmark has been a trailblazer in senior living for nearly 30 years, operating 68 communities with 7,400 associates across the Northeast. With $3 billion in assets under management and $700 million in annual revenue, the company is experiencing historic growth, expanding its footprint from Boston to Washington DC. Benchmark offers independent living, assisted living, memory care, and continuing care retirement communities, positioning itself as a leader within this growing real estate sector. Senior housing has consistently ranked among the top three real estate sectors for long-term investment returns, and with the Baby Boomer 80+ population projected to grow over 5% annually through 2030, demand is surging.

Job Summary:
The Vice President of Resident Care develops quality services in the areas of resident care and compliance to state regulations and Benchmark policy. This position promotes and integrates the mission and philosophy of Benchmark Senior Living in the development and support of the Resident Care and Memory Care guidelines, policy, and procedures, risk management, regulatory compliance, talent development and ongoing quality improvement programs. The Vice President of Resident Care oversees the clinical partners in the field, is always resident and family focused, and strives toward excellence in community service and profitability. Extensive travel is required, including frequent day travel and overnight stays based on business needs.

Principal Duties/Responsibilities:
• Creates an environment for the regional nurses to deliver quality resident services within the communities
• Develops growth strategy by introducing care platforms and other enhancements to the existing care offered
• Monitors compliance with all state and regulatory guidelines
• Sets and reviews staffing models for company
• Develops programs with third party vendors that will enhance the residents’ safety and increase length of stay.
• Partners with Legal/Risk Management on oversight of the BSL quality assurance programs
• Participates in strategy sessions to increase resident satisfaction, offerings in the communities and drive profit
• Organizes, directs, and integrates practices to assure continued compliance with applicable State and Federal laws governing medical services
• Participates in site reviews by State, Federal, or other regulatory agencies
• Partners with sales to generate business leads and contribute to project proposals and presentations
• Provides leadership to the resident care department; inclusive of Memory Care and Programming (Customer Engagement)
• Ensures that staff is properly allocated with appropriate resources in order to achieve project deliverables and expectations of residents, while maintaining appropriate revenue goals and margins
Builds Strategic Partnerships
• Identifies opportunities and takes action to influence and build effective relationships with others directly as well as between one’s area and other areas, teams departments, units or organizations to help achieve business goals.
• Establishes key vendor partnerships to leverage products and/or services that enhance the customer experience and drive business results.
• Aligns company goals with third party vendors and health providers servicing our residents.

Business Acumen
• Understands and utilizes economic, financial, industry and functional specific data to accurately diagnose business strengths and weaknesses, identifying key issues, and developing strategies and plans.
• Collects, consolidates and uses relevant information; recognizing important information; tracing possible causes of problems and implementing practical solutions.
• Develops strategy to enhance resident experience and driving results.
• Possesses knowledge around growing strategic care platforms.

Change Leadership
• Continuously seeks (and encourages others to seek) opportunities for different and innovative approaches to addressing organizational problems and opportunities.
• Maintains effectiveness in reaching goals when subsequent changes in the work environment occur.

Establishes Strategic Direction
• Provides strategic leadership and addresses key strategic challenges
• Helps define, establish, and implement strategies that improve the overall business results of the functional area.
• Establishes and commits to a long-range course of action to accomplish a long-range goals or vision after analyzing information and assumptions taking into consideration resources, constraints and organizational values.

Education/Experience/Licensure/Certification:
• BA/BS degree in nursing; master’s degree preferred
• Possess a valid, unrestricted RN license preferred
• 10+ years of clinical leadership experience; 5+ years of multi-state experience preferred
• Valid drivers license

Required Skills/Abilities:
• Strong analytical, strategic thinking and problem-solving skills
• Ability to balance customer needs with business goals in developing solutions
• Executive-level visioning, strategic development, and influencing skills and experience
• Ability to excel as both a team lead and an individual contributor
• Ability to drive creative new approaches
• Extensive experience managing and mentoring teams of high-performing professionals across diverse disciplines such as operations, resident care, activities and other functional business areas
• Ability to interact with senior level management combined with strong communication and presentation skills