Sales and Catering Intern at Benchmark… · OKANA…

Summary: Benchmark Hospitality at DU is part of Pyramid Global Hospitality, which values its employees and fosters a supportive work environment. The Sales and Catering Summer Internship provides critical support to the Sales & Catering teams, focusing on client communications and organizational tasks to enhance guest experiences. Responsibilities: - Answer and direct all service/sales/catering phone calls and greet visitors - Maintain work areas neat and organized - Maintain a good working relationship with other departments, employees and guests - Prepare room blocks, proposals, confirmations, thank-you letters, cover sheets, function sheets, rooming lists. Order pre-paid return reservation cards and V.I.P. amenities, as well as make room reservations - Report all unsafe conditions immediately - Become familiar with all phases of the filing system - Handle all correspondence to the Director of Sales and other assigned Sales Managers - Transcribe dictated letters, memos, etc. Prepare graphs, charts, statistical research and budget information - Attend mandatory meetings as assigned - Collect and complete report for market share analysis - Complete other duties as assigned by supervisor to include cross training - Daily updates and reports from maintaining future booking logs - Distribute contracts, memos, to assigned individuals - Log and maintain file on documents such as reader board, surveys, pre-cons, celebration letters - Maintain a file of competitive studies of local hotel rates and update periodically as demand requires - Maintain Director of Sales and Sales & Catering staff reader files on a monthly basis - Maintain files on promotions, advertising, all department invoices, room night revenue forms and leads - Order office supplies - Responsible for computation for the month-end reports Required Qualifications: - High school graduate - Professional clerical skills to write & edit business letters and other sales correspondence - Read, write and speak English fluently - Computer proficiency in Microsoft Word, Excel, and PowerPoint - Ability and willingness to learn new software applications that pertain to the Sales Department - Present a professional appearance and personality to confidently interact with clients and hotel team members Preferred Qualifications: - some level of college or technical training - Previous hotel experience, preferably in the Sales Department Required Skills: Customer service Important Skills: Microsoft Word, Microsoft Excel, Microsoft PowerPoint Nice-to-Have Skills: Professional appearance, Willingness to learn, Clerical skills, Previous hotel experience, Fluent in English Benefits: Comprehensive health insurance, Retirement plans, Paid time off, On-site wellness programs, Local discounts, Employee rates on hotel stays, Growth opportunities, Festive environment, Perks & discounts