Front Desk Agent (Intern) at Benchmark… · Boston…

Summary: Pyramid Global Hospitality is committed to creating a supportive and inclusive work environment. The Front Desk Agent (Intern) will provide exceptional customer service and assist guests with their needs, ensuring a memorable experience. Responsibilities: - Help guests discover their “Wanderlust” experience - Provide exceptional customer service by being engaging and taking sincere interest - Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established - Help to resolve problems and “WOW” guests through recovery when things aren’t quite right - Promote and sell special hotel programs - Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information - Be knowledgeable of all emergency procedures and policies - Maintain house bank - Communicate all pertinent information to manager on duty - Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds - Assist other departments as needed Required Qualifications: - High school diploma or equivalent - A strong desire to make an impact on other people - An outgoing and engaging personality - Computer skills - Excellent verbal and written communication skills - Ability to work in a fast-paced setting - Ability to stand for the duration of the shift - Must be available to work various shifts including weekends and holidays Required Skills: Engaging personality Benefits: Comprehensive health insurance, Retirement plans, Paid time off, On-site wellness programs, Local discounts, Employee rates on hotel stays, Ongoing training and development opportunities