Lead Asset Protection Investigator at Belk in Charlotte, NC

The Lead Asset Protection Investigator assists the Manager of Investigations with Asset Protection and shortage control programs for the company. This individual will lead the Investigations Center functions to provide support in proactively investigating instances of theft, fraud, safety, security, and policy violations. The Investigations Center is a store support function, and Investigators are required to work schedules that mirror store operations.

Essential Functions:​

• Embody the values of the of the Asset Protection Mission Statement to protect the profitability of the company, keeping matters confidential, and foster an environment of diversity and inclusion.
• Lead and assist Asset Protection Investigators through complex investigations to resolve incidents and improve processes. Implement strategies to reduce theft and loss.
• Subject matter expert in exception-based reporting and CCTV, to identify and investigate theft, fraud, and policy violations. Produce reporting and Key Performance Indicators (KPIs) to drive resolution and trend analysis.
• Conduct dishonesty interviews to resolve internal and external investigations.
• Create functional Investigations Center schedules that meet business needs.
• Proactively and independently identify incidents of associate dishonesty, company policy violations, and external theft through exception-based reporting, surveillance, and other investigative sources.
• Be a change agent and approach tasks with a collaborative and curious mindset. Provide recommendations on how to improve processes and reduce company shortage.
• Communicate effectively, verbally, and writing with leadership and store teams. Accurately and timely report all incidents to the appropriate chain of command.
• Be a resource to stores during critical incidents such as disaster recovery, active shooter, suspicious packages, and bomb threats, etc.
• Timely resolve requests for assistance such as phone calls, e-forms, and e-mails with exceptional customer service. Provide stores instructions on how to resolve incidents in accordance with company policy and procedures.
• Subject matter expert surrounding theft behaviors and Belk apprehension guidelines. Assess theft patterns and techniques to identify organized retail crime activity.
• Create and maintain partnerships with stores and law enforcement through case assistance and participation in global, regional associations.
• Complete special projects and other duties as assigned with a teamwork and collaborative approach All Associates are held to higher standards due to their position. AP Associates are expected to follow all government and corporate laws, rules, regulations, policies, and procedures.

Education:

• High school diploma or equivalent experience
• Specific Certificates: Wicklander-Zulawski Level I or II Investigate Interviewing Techniques preferred
• Experience with exception based reporting and other analytical tools preferred

Work Experience:

• 3 or more years of applicable experience
• Proficiency with Word, Excel, and Outlook
• Specific Certificates: LPQ or LPC
• Computer and CCTV experience

Knowledge, Skills & Abilities:

• Ability to lead and influence others through difficult or complex situations.
• Skilled in the detection and resolution of theft incidents.
• Ability to make critical decisions in high pressure situations.
• Strong work ethic and ability to produce high quality work under deadline pressures.
• Ability to solve problems with consideration to all markets of the business.
• Ability to read, write, speak and understand English.
• Demonstrate strong interpersonal skills.
• Demonstrated ability to make regular court appearances on the company’s behalf.
• Ability to work rotating shifts as directed including days, nights, weekends and holidays.
• Ability to maintain a REAL ID or another acceptable form of identification for accessing federal facilities.

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