Fragrance Counter Manager - Full Time - Mayfaire at Belk · Wilmington

Summary: Belk, Inc. is a retail company seeking a Fragrance Counter Manager who will drive personal and team results by building client relationships and sharing enthusiasm for fragrance trends. The role involves leading a team to enhance customer experience, executing promotions, and ensuring excellent customer service while achieving sales goals. Responsibilities: - Demonstrate a high level of ownership, accountability, and initiative in achieving store objectives and driving the accomplishment of personal and store key metrics - Create memorable store experiences through building genuine team, vendor, customer, and community relationships - Lead team in providing excellent customer service, driving sales, achieving goals, and executing successful promotional and special events to advance fragrance business and overall beauty department success. Foster a positive store culture by sharing team successes, celebrating associate achievements, and modeling behaviors that strengthen performance and enhance customer service - Build personal and team product knowledge, suggestive selling behaviors, and expertise in the latest industry tips and fragrance trends to create exciting customer engagement. Drive repeat client interactions as a knowledgeable and trusted resource - Enhance team’s selling skills by assisting with onboarding, initiating teaching opportunities, and supporting associate continued learning. Connect with Fragrance Advisors through team meetings and one-on-one touch bases to review goals and performance results - Ensure associates are well-informed and confident in speaking to available inventory and assortment. Leverage clienteling tools and technology to provide a personalized and seamless omnichannel experience. Support store fulfillment in designated areas by accurately and efficiently executing omni processes - Support team with merchandising product, replenishment, recovery, and cleanliness to maintain visual merchandising and beauty hygiene standards daily. Align presentations with vendor and company directives - Partner with store leaders to ensure team schedules align with business needs, traffic plans, and event strategies to maximize associate and department productivity - Demonstrate adaptability and respond to changing circumstances, adjust tactics, and shift focus based on evolving business needs - Lead shortage control and inventory accuracy in designated areas by executing price changes, product transfers, and processing damaged items timely. Champion team knowledge of inventory management, asset protection procedures, and safety guidelines Required Qualifications: - Ability to use data, guidance, and judgement to support timely and effective decisions that contribute to team and business success - Skills and experience to perform in the role and a commitment to continuously learn - Ability to take ownership of assigned tasks and contribute to store success by teaching, partnering, and encouraging others - Self-directed and able to work with minimal supervision in a deadline-driven environment - Communicate with excellence - Comfortable with technology, including smart phones, tablet computers and Windows-based operating systems - 1+ years of retail experience and a dedication to customer service excellence - Available to work a flexible schedule based on business needs, including nights, weekends, and holidays - Must regularly move around all store areas and be accessible to customers - Must bend, reach, stretch for product as well as lift, carry, and move at least 40 lbs - Comfortable with and enjoy assisting customers with beauty and fragrance services Required Skills: Retail Experience, Inventory Management, Merchandising, Omnichannel Technology, Windows Operating System, Smartphone and Tablet Use