Right and Catalog Protection - Supervisor at Believe · Mumbai

companyDescription
Believe is a global artist development company. We empower local artists, labels and publishers to grow their audiences at each stage of their careers with expertise, respect, fairness and transparency.
Operating in 50+ countries, with more than 2,000 employees, Believe offers a full range of services including audience development, publishing, marketing and distribution, with a tailor-made approach to fit any artist, label or publisher.
Believe champions independence and innovation through a unique model that combines local expertise with a global tech platform, delivering exclusive solutions for artists to promote and monetize their music thanks to strategic partnerships with leading global digital service providers.
With a leading portfolio of brands that includes Nuclear Blast, naïve, TuneCore, Groove Attack, Sentric, AllPoints and Byond, Believe artists generated more than 800 billion streams worldwide in 2024 across all genres, and were recognized with more than 70 leading industry awards.
Learn more at www.believe.com
jobDescription
TuneCore Services is looking to hire a Content Infringement Operations team member to deal with right

infringements and conflict situations related to our artist's catalogue. The person shall be reporting to

Right and Catalog protection Leader of TuneCore services. As part of our international team based in

United States, Paris and India, you will be responsible for all aspects of TuneCore’s video monetization

services, including communicating with customers regarding video monetization inquiries; managing

assets, claims, and policies; and ensuring rights are properly administered within YouTube’s CMS,

Facebook Rights Manager and TikTok Media Match.
Your Day to day responsibilities include:
Communicate effectively with customers and third parties via email regarding video monetization
inquiries, ownership conflicts, disputes, and rights-related issues, ensuring timely and efficientresolution.
Oversee day-to-day Video CMS operations across platforms, including YouTube CMS and Facebook Rights Manager, ensuring content and video claims are reviewed accurately and in accordance with applicable policies and processes.
Review and oversee the management of sound recording/ art track assets to ensure that only eligible content is delivered to video platforms and that ineligible or non-compliant content is identified and removed promptly.
Conduct research and analyze trends and patterns to identify potential unauthorized or unsanctioned activity. Ensure appropriate investigations are conducted and findings are escalated to management where required.
Oversee copyright infringement-related activities and ensure cases are handled consistently, accurately, and within established timelines.
Identify operational, technical, and communication gaps and work cross-functionally with relevant teams to implement effective solutions and improve the overall support experience for TuneCore artists.
Monitor team performance and operational metrics, identify trends and recurring issues, and provide regular insights and recommendations to management.
Support process improvements, knowledge sharing, and implementation of best practices across the team to improve operational efficiency and service quality.
Ensure adequate team coverage and effective resource allocation in a 24/7 operational environment, including management of rotational shifts and roster requirements.
Perform other duties and responsibilities related to Copyright Infringement, Video Rights, and operations as assigned by management.
Manage a team of operations specialists, providing regular guidance, feedback, and support to drive individual and team performance.
Set clear expectations and ensure team members consistently meet defined KPIs, SLAs, quality standards, and business objectives.
qualifications
Candidate to be operationally working on Zendesk, YouTube CMS, Facebook Rights Manager and TikTok MediaMatch
Have prior experience in people management, feedback, conflict resolution, and team development.
Demonstrate experience in reporting, dashboard creation, data analysis, and maintaining operational trackers.
Be comfortable preparing and presenting weekly and monthly business/performance reviews to leadership and stakeholders.
Demonstrate strong analytical and problem-solving skills, with the ability to translate operational data into actionable insights.
Demonstrate strong communication, presentation, stakeholder-management, and decision-making skills.
Be comfortable managing escalations and taking ownership of complex rights and copyright-related cases.
Demonstrate the ability to lead and motivate a team in a fast-paced, metrics-driven operational environment.
Be comfortable working in a 24/7 operational environment under a rotational shift and rostering system.
Be available to work 5 days per week, with working hours and weekly days off determined based on the operational roster.
Demonstrate strong attention to detail and the ability to balance business priorities, operational requirements, reporting needs, and team development effectively.
additionalInformation
Benefits @Believe:
#Flexibility – Just punch in leaves, not intime and out time
#Office perks – a game of foosball, table tennis to bat the afternoon lacklustre, free event pass for exclusive and limited shows, music subscription, etc
#Wellbeing – Caring by EUTELMED, professionals are at your disposal for advice and support, in your own language and culture
#Transperancy – engaged in secondary activity just disclose it to us
#Sustainability – You can be a part of CSR program, represent yourself as a #shaper and contribute to a better future.
Disclosure:
Believe strongly promotes equal treatment regardless of race, ethnicity, nationality, gender, sexual orientation, socio-economic status, age, marital or civil partner status, pregnancy or maternity, physical abilities, religious beliefs, political beliefs, or other ideologies.