CUSTOMER CARE AGENT at Belfort Furniture in Berryville, VA

CUSTOMER CARE AGENT FT · Location: Berryville, VA, US   JOB DESCRIPTION: This is a full time opportunity in our Customer Care call center in Berryville, VA. The individual we are looking for must have a strong background in providing outstanding customer care and service solutions. The individual should be self-motivated with good follow-up skills and the ability to multi-task. MAIN REQUIREMENTS : - Over one year of practical customer service, clerical, sales or other relevant experience preferably in a retail environment. Prior call center experience is a plus. - Experience in the furniture industry is highly preferred - This person must people oriented and a team player with a positive attitude. This candidate should be able to demonstrate their customer service capabilities and the ability to be a creative and proactive problem solver. - Proficiency in computers including retail systems and programs. - Ability to communicate effectively via both telephone and face-to-face contact is required. Customer contact, problem solving skills, and the ability to diffuse situations while remaining professional are essential to this position. - Ability to excel and support customers and co-workers in a team environment while functioning as a self-directed learner - Strong decision-making and problem solving skills - Ability to work in dynamic and high energy environment. - Ability to handle multiple responsibilities and balance customer priorities. SUMMARY OF RESPONSIBILITIES : - Effectively manage large amounts of incoming calls - Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem - Provide accurate, valid and complete information by using the right methods/tools - Handle highly escalated situations with grace and professionalism - Maintain a balance between company policy and customer benefit in decision making. - Handle issues in the best interest of the both customer and company - Resolve customer issues with minimal supervision. - Follow up with internal and external customers in a timely fashion. - Maintain accurate records by utilizing all available technology. BENEFITS: -Medical, dental and vision insurance (Our health insurance plans start at just $35 per paycheck!)  -401(K) retirement program with company match -Voluntary Life insurance -Voluntary short and long-term disability insurance -Merchandise discount SCHEDULE: Monday - Friday 8:30am to 5:00pm HOURLY RATE: $16.00 to $17.50 (based on industry experience)