Customer Service Representative at BELFOR Franchise Group in Troy, MI

Summary: BELFOR Franchise Group is seeking a Customer Service Representative to work on-site in Troy, MI. The role involves responding to emergency calls, collecting sensitive information, and ensuring accurate data entry while maintaining a high level of customer service. Responsibilities: - Independently and professionally respond to incoming emergency calls from customers, referrals from fire or police departments, and third party programs - Assist customers with concerns and distribute all relevant data to the appropriate contacts - Maintain a customer database to include detailed data entry into web-based third party applications - Work under time constraints to enter information in a quick and accurate manner and meet specific timelines - Use discretion when routing calls or providing information regarding the organization to callers - Adapt quickly with changes to process and procedures within BELFOR to support insurance industry requirements and BELFOR emergency response personnel - Ask appropriate questions to secure all pertinent information - Follow precise client required protocols and company procedures - Operate effectively and professionally in close team environment requiring self-motivation and ability to multitask in a fast-paced environment - Maintain a professional appearance - Assist in the training of new employees - Other projects and duties as assigned Required Qualifications: - Availability to work every other weekend, a minimum of 3 holidays and occasional overtime (on short notice, as needed, during emergency situations) - Reliable transportation - Proven ability to multi-task in fast-paced office environment - Demonstrated understanding of customer service, principles, and practices - Attention to detail and keen sense of safeguarding other people's property and information - Quick learner, detail oriented and self-motivated - Strong written and verbal communication skills - Basic computer and typing skills - Occasional lifting from 5-40 lbs, unassisted (from 0-15% of the time) - Sitting for extended periods of time - Manual dexterity needed for keyboarding and other repetitive tasks - The ability to bend, crouch, or stand as necessary Required Skills: Data Entry, Typing Benefits: New hires must be available for a two week training program conducted during standard business hours (8:30am -- 5:00pm, Monday through Friday)