Nurse Care Manager at Behavioral Health Network in Springfield, MA

Behavioral Health Network (BHN) is the largest provider of behavioral health services in Western Massachusetts and was recognized by The Boston Globe as one of the Top 10 Employers in Massachusetts. We are proud to be a mission-driven, values-based organization and a Certified Great Place to Work.

What You’ll Do

As a Nurse Care Manager, you will play a critical role in BHN’s Complex Care Management (CCM) Program, helping individuals with complex medical, behavioral health, and substance use needs navigate healthcare systems and maintain stability in the community.

This role is ideal for nurses who want to move beyond bedside care and focus on whole-person care, care coordination, and long-term impact.

• Serve as the clinical lead within an interdisciplinary care team, helping guide treatment and care coordination
• Conduct comprehensive medical and behavioral health assessments
• Provide ongoing medical monitoring and clinical support for individuals with complex health needs
• Develop person-centered care plans that reflect the goals and needs of each individual served
• experience working with the SUD population is preferred.
• Coordinate care with primary care providers, psychiatrists, specialists, hospitals, and community agencies
• Support individuals after hospitalizations, emergency department visits, detox stays, or other inpatient care
• Provide medication reconciliation, education, and adherence support
• Address social determinants of health such as housing, transportation, food access, and barriers to care
• Lead interdisciplinary care team meetings to ensure coordinated treatment planning
• Provide crisis support and stabilization interventions when needed
• Conduct outreach visits in homes, hospitals, shelters, clinics, and other community locations
• Help individuals transition from higher levels of care back into stable community living

Who You Are

• Registered Nurse (RN) licensure required
• Bachelor’s Degree preferred
• Minimum 2 years of healthcare or human services experience required
• Experience with behavioral health, substance use, care management, or community health strongly preferred
• Passionate about community-based care and improving health outcomes for vulnerable populations
• Strong clinical assessment and care coordination skills
• Excellent communication and relationship-building abilities
• Proficiency with electronic health records and standard computer systems
• Valid Massachusetts driver’s license and reliable vehicle required
• Vehicle must be registered and inspected in accordance with 540 CMR 4.00

What We Offer

Competitive salary based on experience Comprehensive benefits including health, dental, vision, and (403b) retirement plan. Generous paid time off and holidays Mileage reimbursement for community-based travel A flexible role with independent and community-based work Manageable caseloads that allow you to provide meaningful, relationship-based care Career growth with one in three positions filled internally through promotions Ongoing clinical supervision, training, and professional development A supportive interdisciplinary team environment Recognition as both a Certified Great Place to Work and one of Massachusetts’ Top 10 Employers

We Hire for Purpose ❤️

Since 1938, BHN has been committed to providing high-quality, affordable, and culturally responsive behavioral health services across Western Massachusetts.

Our employees are passionate about making a difference in the lives of individuals and families facing complex health and social challenges—and we support our staff with the same compassion and dedication we extend to those we serve.

How do I apply?

If you are interested in this opportunity, please send your resume to Jennifer.cuffy-ramos@bhninc.org Or click “Apply for Job” below or visit www.bhnworks.org and click “Browse All Jobs” to apply.

BHN maintains its commitment to social justice and diversity and strongly encourages diverse candidates to apply.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran