Intern - Information Technology -… at Beech Acres… · Cincinnati

Summary: Beech Acres Parenting Center has been serving the community for 175 years. They are seeking an Intern in Information Technology to provide first-line technical support and gain hands-on experience in IT operations. Responsibilities: - Serve as the first point of contact for users seeking technical assistance via phone, chat, email, or ticketing system - Diagnose and resolve basic technical issues involving Windows systems, and common productivity software - Assist with account setup, password resets, MFA troubleshooting, VPN troubleshooting and user onboarding tasks - Support the installation, configuration, and maintenance of workstations, peripherals, and approved applications - Document issues, resolutions, and escalation steps in the IT ticketing system - Escalate complex or unresolved issues to Level 2 support as needed - Assist with inventory management of IT equipment and accessories - Support routine IT initiatives such as patching, asset refresh projects, and user training - Maintain professionalism and deliver excellent customer service to all users - Follow all IT policies, procedures, and security guidelines - May include light travel to Cincinnati area sites to support staff as needed - Organize and document IT equipment designated for recycling Required Qualifications: - Currently enrolled or recently completed an Associate's or Bachelor's degree program in Information Technology, Computer Science, Cybersecurity, or a related field - Experience with Microsoft Windows 10/11, Windows Server, Backup Software - Basic understanding of common office software (Microsoft 365, email clients, web browsers) - Understanding of cybersecurity basics (phishing, password hygiene, MFA) - Exposure to ticketing systems from school or volunteer work - Ability to manage multiple tasks Preferred Qualifications: - Experience within a Healthcare environment is a plus Required Skills: Microsoft Windows 10/11, Windows Server, Backup Software, Microsoft 365, Email clients, Web browsers, Cybersecurity basics, Multi-factor authentication (MFA), Ticketing systems, Healthcare environment experience, Customer service Benefits: Generous compensation within the non-profit sector along with bonus opportunities for all team members., Benefits effective 1st day of hire which includes health care, dental and vision., Best in market paid time off benefits. Eligible to receive up to 42 days your first year., Life insurances and disability packages, 401K match, Tuition + Licensure reimbursement, Cell phone + Mileage reimbursement, Awards and recognition programs, Professional Development, Clinical and Training supervision and in-house training to achieve CEU’s, Workplace Flexibility, Employee Resource Groups, And much more