Field Service Engineer (New England) - Remote at Beckman… · Remote

Summary: Beckman Coulter Diagnostics, a Danaher operating company, is a global leader in clinical diagnostics committed to innovation for tangible impact. The Field Service Engineer is responsible for installing, maintaining, and repairing laboratory instruments, ensuring optimal performance and minimal downtime while providing high-level customer service. Responsibilities: - Complete troubleshooting, installation, validation, preventative maintenance, modifications, and service repair needs on Beckman Coulter equipment including providing excellent and efficient service to Beckman Coulter’s customers, along with technical training on products - Maintain accurate customer service logs and internal service records, order repair parts, and adhere to cycle times. Utilize business systems such as OBI, Sales Force, and SharePoint for Service Call Planning and advancing team goals - Communicate with various levels of internal and external customers, recognizing and addressing their unique needs. Foster collaboration by assisting with the training of newer Field Service Engineers Required Qualifications: - Associate degree (prefer technical, biomedical, instrumentation, electrical engineering or related) or equivalent military experience - 1+ years of experience diagnosing and repairing mechanical, electromechanical, robotics, electronic equipment, and/or instrumentation - Demonstrated experience manage a dynamic service schedule, travel throughout an assigned region, and independently complete service documentation, PMs, and corrective actions while meeting company performance and compliance requirements - Ability to travel – 100% within assigned territory with additional support outside territory as required. Limited overnight travel - Hold a current valid driver's license and good driving record over the last three - Candidates must be able to lift, lower and carry up to 50 lbs. unassisted (tools, replacement parts, consumables etc.) - Candidates must be able to frequently bend, stoop, twist, turn, crouch/crawl, push/pull, and sit/stand for extended periods of time - Candidates must also be able to reach at, above and below shoulder level, flex/extend neck, have good hand, and finger dexterity Preferred Qualifications: - Previous field service experience in medical devices, biotech, or other highly regulated industries - Customer-facing experience in high-pressure hospital or lab settings Required Skills: Mechanical equipment repair, Electromechanical equipment repair, Robotics maintenance, Electronic equipment repair, Instrumentation repair, Preventive maintenance, Technical troubleshooting, Service documentation, Use of OBI software, Use of Sales Force, Use of SharePoint, Customer service in clinical or research laboratories, Medical device field service Benefits: This job is also eligible for bonus/incentive pay., We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees., Flexible, remote working arrangements for eligible roles, Remote work arrangement in which you can work remotely from your home